Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.2 /10
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Agile Work Management

86

Bug Tracking & Issue Mgmt

84

Workflow Management

84

Analytics and Reporting

83

Resource Planning

82

ALM Integration

82

Traceability

82

Artifact Management

81

Automation

81

Managed Artifact Repository

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

83

Breadth of Features

83

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Availability and Quality of Training

81

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Haroer C.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A solid app for tracking customer issues

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I enjoy how adding photographs to documents while creating them seems so natural, how it integrates with Hip Chat and Slack, how it looks good on the outside and how it makes it possible for me to follow everything without hesitation. I also like how it tracks issues even when they are no longer assigned and how you can partition problems by the team that allows you to handle them asynchronously.

What is your favorite aspect of this product?

Amazing new features have been added to Jira Agile. Jira allows us to record practically all parts of a project, establish custom workflows, and validate numerous requirements and criteria prior to organizing issues, allocating work, and monitoring team activity. Creating boards to oversee and control capacity and planning is quite simple. There is a tonne of compatible plugins, and the feature list is extensive, so there is nothing you can't do.

What do you dislike most about this product?

In comparison to other tools, its learning curve is somewhat steep. However, once you become used to it, you stop caring because most businesses employ it because it is the industry norm. It depends on whether you host it on your own server or utilize the Atlassian cloud and whether it takes a long time to execute.

What recommendations would you give to someone considering this product?

Jira gave us the ability to create unique workflow plans for each of our products and the projects we work on, which helped keep the workflow on track, allowed us to manage production rates and uphold agreed-upon delivery dates, and improved our capacity to make the necessary adjustments to plans in light of the project's actual circumstances.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Ketan B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Best Project management tool with bunch features

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is trustworthy and provides. Reliable features

What is your favorite aspect of this product?

Project management

What do you dislike most about this product?

Document storing feature

What recommendations would you give to someone considering this product?

It is best for project management and tracking reporting

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Helps Innovate

Melanie N.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Allows teams to collaborate on tasks

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The ability to personalize a lot of features, especially the kanban board lanes and ticket data, is something I truly value. I adore the connecting tool and use it frequently because I think it's very helpful. The Tempo application is also very important to me, and I enjoy how it's integrated with Jira so I can easily log my time into the right tickets.

What is your favorite aspect of this product?

The current de facto industry standard for Agile product management in Jira. Its capabilities allow it to be customized to things like workflow, process, and general operation, so it is relatively functional right out of the box. The system comes with enough fields to cover most of our demands right out of the box, and the product allows for adding some really potent new fields. We frequently use the new automation capabilities to handle chores that would otherwise be rather tiresome because it is frequently incredibly handy.

What do you dislike most about this product?

My problems with the Tempo application's search issues feature are numerous. It is quite difficult for me to find the right ticket because I am involved in so many different projects. Neither utilizing the ticket code nor the ticket name works well enough.

What recommendations would you give to someone considering this product?

The creation of sprints and the associated artifacts appears extremely natural, workflow management is much simpler to construct and change, and reporting and customizations are readily available to assist you in managing any team and product. An excellent tool with a wealth of features and stability.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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