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Atlassian

Jira

Composite Score

8.8 /10

CX Score

9.2 /10

601 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 82

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Traceability

Artifact Management

Automation

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Lindsey S.

Role: Human Resources
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Jira's project management features are advanced

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is the ideal solution for managing projects and reporting; it provides a smooth, real-time workflow, and it allows for easy collaboration and connection with enterprise and personal-level third-party software, all of which benefits both businesses and their customers.

What is your favorite aspect of this product?

Jira is the longest-used piece of software I've ever worked with because it provides me with cutting-edge features and highly customizable content across a wide range of application fields, including but not limited to project and task management, and this has helped us maintain our position as industry leaders for years. The interface is well-thought-out, and features like a control panel and a system for keeping track of tasks make it easy to coordinate with any team inside an organization.

What do you dislike most about this product?

When a ticket from a prior sprint is closed, it is no longer visible in the system unless the ticket number is known. In the event that you are missing tickets, it may be because they were not displayed on the appropriate boards.

What recommendations would you give to someone considering this product?

Sprint management, ticket prioritization, and interdisciplinary collaboration between groups working on related tickets are all part of this. Provides a record of past efforts in case those efforts are revisited at a later date.

Pros

Enables Productivity
Effective Service
Helps Innovate
Continually Improving Product

Darshan P.

Role: Consultant
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Fantastic for product development

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Easy to use and proven product

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Everything is good, nothing that I dislike

What recommendations would you give to someone considering this product?

Best product out there, go ahead with it, you won't regret.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Harshita N.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2022

Best Issue & Project Tracking system

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Best Agile tool for agile teams

What is your favorite aspect of this product?

Best issue tracking product developed by Atlassian that allows bug tracking and agile project management.

What do you dislike most about this product?

It's complicated user interface can make managing tasks difficult.

What recommendations would you give to someone considering this product?

It's a workflow-powered tool which makes life easy in case of approvals

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Product Management

Jira Reviews

Lindsey S.

Jira's project management features are advanced

Likeliness to Recommend

Pros

Darshan P.

Fantastic for product development

Likeliness to Recommend

Pros

Harshita N.

Best Issue & Project Tracking system

Likeliness to Recommend

Pros

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1
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Feature Ratings

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Traceability

Artifact Management

Automation

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support