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Atlassian

Jira

Composite Score

8.8 /10

CX Score

9.1 /10

635 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

3 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Helps Innovate
Reliable
Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

Workflow Management

Bug Tracking & Issue Mgmt

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Artifact Management

Automation

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Shivam K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira Software has strong reporting and analytics tools, helping teams track progress and make data-driven decisions. Its popularity means there's a big community for support. Compared to other options, Jira offers more customization features for workflows and screens, making it a top choice for project management.

What is your favorite aspect of this product?

My favorite aspect of this product is that we can assign user stories to employees and develop the project in manageable chunks. Teams can pick available tasks based on story points from a list. It's user-friendly and continuously improving to meet product managers' needs. Jira easily adapts to agile methodologies and excels in bug tracking, issue creation, and resource management. It's a go-to for assigning tasks, creating stories, and tracking progress.

What do you dislike most about this product?

Jira can feel overwhelming with its many features and customization choices, especially for new users. Although it offers reporting features, it might not match dedicated project management tools in terms of reporting capabilities. The free plan has limited features and user restrictions. Overall, Jira is powerful, but it may not suit everyone's needs perfectly.

What recommendations would you give to someone considering this product?

For someone considering Jira, I'd recommend starting with the basics and gradually exploring more advanced features. It's essential to take advantage of training resources provided by Atlassian to maximize your understanding of the platform. Additionally, customizing Jira wisely and seeking feedback from your team can help ensure that it aligns with your project management needs effectively.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rajendra B.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Good product to manage your team and tasks!

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

It's user friendly.

What is your favorite aspect of this product?

Its interactive user interface.

What do you dislike most about this product?

Sometimes it's getting stucks.

What recommendations would you give to someone considering this product?

Go for it. It will fulfill the requirements.

Pros

Reliable
Performance Enhancing
Trustworthy
Effective Service

Gustavo Antonio O.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Great tool for application development.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It gives me a fantastic interface that makes it easy for me to manage all of the software and programs in one location, as well as to generate creative projects and oversee all of my staff.

What is your favorite aspect of this product?

I enjoy that I can easily view all of my work and arrange jobs. It also provides me with ready-made spreadsheets that adjust to my workflow, and I can keep track of errors to create flawless software.

What do you dislike most about this product?

Nothing bothers me; I can integrate it with Slack, Microsoft Teams, and other programs. My apps can be developed and managed with the help of DevOps templates.

What recommendations would you give to someone considering this product?

For huge teams working on IT tool development assignments, I would suggest it. All of its tools improve teamwork and let us work as quickly and efficiently as possible.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Product Management

Jira Reviews

Shivam K.

Fantastic product

Likeliness to Recommend

Pros

Rajendra B.

Good product to manage your team and tasks!

Likeliness to Recommend

Pros

Gustavo Antonio O.

Great tool for application development.

Likeliness to Recommend

Pros

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Feature Ratings

Agile Work Management

Workflow Management

Bug Tracking & Issue Mgmt

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Artifact Management

Automation

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Vendor Support