Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

85

Workflow Management

84

Bug Tracking & Issue Mgmt

84

Analytics and Reporting

81

Resource Planning

81

Traceability

81

ALM Integration

81

Automation

80

Artifact Management

80

Managed Artifact Repository

79

Visual Analysis Design

79

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

83

Quality of Features

83

Breadth of Features

82

Ease of Customization

81

Ease of Data Integration

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Niranjan S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2025

Flexible Project Management with Powerful Tracking

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira differentiates itself by providing highly customizable workflows that adapt to diverse project management needs, from simple task tracking to complex agile methodologies. It offers powerful issue tracking, detailed reporting, and seamless integration with development tools, enabling transparency across teams. Its scalability makes it suitable for small teams and large enterprises alike, ensuring efficient collaboration and continuous project improvement.

What is your favorite aspect of this product?

My favorite aspect of this product is its flexibility to design and customize workflows that suit any project style, from agile and scrum to kanban boards. It allows teams to visualize tasks clearly, track progress in real time, and gain valuable insights through detailed reports. The seamless integration with development tools enhances collaboration, reduces silos, and ensures that everyone stays aligned, making project management more effective and efficient.

What do you dislike most about this product?

What I dislike most about this product is that it can feel overly complex at times, especially for new users, as the vast range of features and configuration options may create a steep learning curve and require extra time to master.

What recommendations would you give to someone considering this product?

I’d recommend starting with the basic features first, like boards and issue tracking, before exploring advanced configurations to avoid feeling overwhelmed. Clearly define your workflows and permissions early to keep projects organized. Make use of built-in reports and dashboards for visibility, and consider training or documentation for your team to ensure smooth adoption and long-term efficiency.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2025

Is Jira the right tool for your team?

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Kayode F.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

A powerhouse for managing big tasks and projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira specifically stands out because of the workflow automation and detail tracking. Based on my experience so far, I can actually say "No tool tracks work quite like Jira." Every task has: • A unique ID • A full change history • Custom fields (you can add “Platform,” “Post Type,” “Approval Status”) • And status changes that trigger automations

What is your favorite aspect of this product?

I fell in love with the fact that Jira holds everyone accountable. As a Social Media Manager in a tech-focused team, Jira helped me keep track of who’s blocking what. For example, I’d know that a designer hadn’t finished the carousel graphics or that a blog post was stuck waiting for an SEO review.

What do you dislike most about this product?

Sadly, Jira is way too much for simple projects. For those working solo or just planning basic weekly content, Jira can feel like using a spaceship to deliver pizza. There’s a learning curve, a ton of settings, and setup can take more time than the actual work.

What recommendations would you give to someone considering this product?

Straightforward: • Use it if you’re working with developers or product teams. They probably already live in Jira. • Don’t go in without a workflow strategy... take 1 hour to map it before setup. • Great for long-term planning (think: campaign launches, client retainers, content roadmaps) • Use labels and custom fields to personalize it to your workflow

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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