Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.2 /10
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Agile Work Management

86

Bug Tracking & Issue Mgmt

84

Workflow Management

84

Analytics and Reporting

83

Resource Planning

82

ALM Integration

82

Traceability

82

Artifact Management

81

Automation

81

Managed Artifact Repository

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

83

Breadth of Features

83

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Availability and Quality of Training

81

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Udit C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to Use as a business product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is one of the best tools I have seen for capturing the status of the projects. As working in It industry this is the tool I think everyone uses on the project to have the transparent status and pass on the work with simple assign to that person. The best I would say is the daily status with simple comments, filter, pointers, leadership board, assigning to someone and email goes automatic and capturing all the task in different sprints which gives more transparency to business rather than maintaining everything on excel then placed it somewhere on g-drive and track every day.

What is your favorite aspect of this product?

As this most used tool by me, as working as the project lead, I need to understand the overall status of the project. So simply I log in to Jira and check the status of how much is completed, Inprogress, or Not Started. Also, there is the graphical way and different filters which we can easily put and check based on different projects.

What do you dislike most about this product?

I would say no dislike for the tool as we use it we will get more familiar and easy on working it. Might people use and say it's difficult to understand but it's the same thing when we start working on something new we need to invest some time to understand. So Jira is the same and once you get familiar then it is just Wow.

What recommendations would you give to someone considering this product?

Yeah will definitely recommend to use this as its going to solve a lot of business challenges issue

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ricardo C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use. It really helps teams developing sw!

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Easy to use

What is your favorite aspect of this product?

Simplicity and highly customizable

What do you dislike most about this product?

Nothing that I can recall

What recommendations would you give to someone considering this product?

It's an amazing tool. Never saw another tool as great as JIRA to develop software

Pros

  • Unique Features
  • Effective Service
  • Inspires Innovation
  • Caring

Francisco G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Jira allows you to effectively manage the life

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

For newcomers, the basic level of accessibility is quite adaptable; tasks can be easily tracked for progress, and tagging users is extremely simple. Sprint planning becomes a piece of cake, as does adding and removing tasks. The Agile SDLC is accurately replicated. The search engine is fairly quick and returns all Jiras that are related to the searched keyword. It is used to keep track of all SDLC-related projects' activities and progress. It's a database of all the previous work we've done, as well as the fixes we've made. It is used as a goal checker and a planner, and it provides a reasonably accurate estimate based on sprint releases.

What is your favorite aspect of this product?

Within our organization, Jira is currently used as a project management tool. It was first used at the corporate level, and efforts were made to spread it to many other departments. It was an attempt to bring together various departments under a single reporting tool, making it easier for everyone to be on the same page. Jira is excellent for assigning tasks and holding resources accountable because you can attach or assign a resource to each task and have the resource receive notifications as well as a link that allows them to connect directly to it. Jira is ideal for detailing all tasks related to a specific project because it allows.

What do you dislike most about this product?

Jira is a project management tool that focuses on technology. For technical projects, it makes sense to include detailed tasks such as ordering hardware, installing hardware, configuring hardware, and so on. It is more difficult to use for more operationally oriented projects. For example, deploying technology across thousands of employees can take months and is difficult to break down into weekly tasks; therefore, fitting something like this into a Jira format is almost as difficult. Jira is difficult to implement across departments. Tech teams adjust/learn how to use Jira quickly, but giving access to others who may only need to check.

What recommendations would you give to someone considering this product?

Jira is ideal for tech projects, in my opinion, because it allows teams to be extremely detailed with their tasks, resources, and sprints. Jira is not well suited for operational projects or high-level reporting, in my opinion, because it is difficult to use for non-tech teams. We received excellent support for this tool because it was created by one of our own employees. He jumped right in, learned everything he could, and then proceeded to teach us everything he had learned. To be honest, we never needed to contact Jira support directly. To be honest, we might have discovered better ways to use the tool if there had been more training.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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