Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

83

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Shashanka B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best Tool For Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira has a lot of amazing features and it is built very intuitively. Features are released very soon and they do listen to the customer pain points and get them resolved. Support is amazing. These are present in other products as well, but perfection is what Jira is.

What is your favorite aspect of this product?

Creating Storyboards, Managing backlogs, Drag and Drop features, Adding watch items, there are plenty of features that we love to use in Jira. And yes it doesn't require much training and we can easily become a Pro user of Jira within a very short period.

What do you dislike most about this product?

The mobile application can be improved. Rarely do we see a lag in loading Jira items and this requires reindexing of data. But other than minimal issues, this is one perfect tool for any project management.

What recommendations would you give to someone considering this product?

Efficient management of resources is key to any successful product and this can be achieved easily with Jira as it has all the features which you could really think of. Reporting, Expense, and many more features will keep you on track with your vision. Yes, Jira is the best.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Silas S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Effortless management of projects.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira mainly focuses on Agile project management, providing features that are geared towards Scrum and Kanban methodologies. It has great value for money and is better than other alternatives we have considered. It offers great reports that provide businesses with insights to make data-driven based decisions. It is also highly customizable to fit any of our requirements. In addition, the support team is excellent and always available on a 24/7 basis. It is also affordable for any sized company.

What is your favorite aspect of this product?

Jira helps us to assign tasks, track and manage tasks in an easy way. Teams can collaborate seamlessly and offer feedback as well. Managing approval for requests about due dates and the progress of projects is also effortless. Overall it is easy to use and little training is required. The client and technical support team are responsive and offer great services. The detailed reports we receive have brought tremendous changes in how we make decisions and now we focus more on the data we receive than making assumptions.

What do you dislike most about this product?

It isn’t built to manage a project, as a whole. It gets quite difficult to manage projects without the tools you need, and the project suffers as a result.

What recommendations would you give to someone considering this product?

Jira is ideal for organizations handling large projects as it enables collaboration and proper tracking of projects to completion. Regardless of the team size, Jira can easily accommodate any project.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

Sareena P.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Its a great product which enhances collaboration

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

If compared to other project management tools, Jira stands out completely different due to its usability for bug tracking feature which helps in the development of apps or software.

What is your favorite aspect of this product?

The best part of Jira is that everything is customizable which helps different types of users as such as software developers, project managers and others.

What do you dislike most about this product?

The UI is one of the biggest flaws of Jira.

What recommendations would you give to someone considering this product?

I have used the software in my previous company and also recommended my current company, as this has helped us in many ways to track all the bugs and issues for any of our projects (Website, tags, analytics or software development) Using scrum or agile both. This is highly essential for growing companies to keep everything tracked and helps collaboration to be effective.

Pros

  • Trustworthy
  • Fair
  • Client's Interest First
  • Generous Negotitation

Cons

  • Under Delivered

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