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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1179 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Helps Innovate

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Retainer Management

Reporting

Resource Management

Time & Expense Tracking

Project Invoicing and Accounting Integration

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Krupal R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Best Project Management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It supports project management for our business. Each team gets an own board to monitor the sprint's development, keep cards organised in the backlog, and keep track of numerous reports.

What is your favorite aspect of this product?

Almost every tool you use at work has integrations with it, including GitLab, Slack, email, Google Documents, etc. You can establish projects, teams, and sprints, and each team can handle its duties independently.

What do you dislike most about this product?

The tool is difficult to set up and learn how to use. The user interface's complexity makes task management challenging. To facilitate communication inside the team, internal chat facilities might have been included.

What recommendations would you give to someone considering this product?

What I value most about Jira is its simplicity. It has satisfied all of my needs for managing a small team as a user of the free tier. I've grown accustomed to using the tool, and it's clear that Jira is trusted by and used by many other businesses. These are the recommendations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gnanaprakash B.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use and consistently adding new features

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

more enhanced features are helping teams to easily perform project activities

What is your favorite aspect of this product?

features like showing the pull requests from git

What do you dislike most about this product?

none as i like Jira very much

What recommendations would you give to someone considering this product?

nice product to use and easy to use

Pros

Helps Innovate
Continually Improving Product
Effective Service
Respectful

Emilio S.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Really good product! Enables accurate traceability

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It enables easy and understandable traceability of the tasks and it also allows you to categorize the tasks in different ways and departments within the company.

What is your favorite aspect of this product?

Its intuitive and easy-to understand design and interface.

What do you dislike most about this product?

The lack of options you have to write a task. There could be icons, tables, emojis, and graphs available.

What recommendations would you give to someone considering this product?

Plan out how you are going to have the flow of information.

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Cons

Wastes Time
Slower Product Innovation

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Project Invoicing and Accounting Integration Create invoice that automatically syncs into accounting software to simplify the billing and invoicing process.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Krupal R.

Best Project Management tool

Likeliness to Recommend

Pros

Gnanaprakash B.

Easy to use and consistently adding new features

Likeliness to Recommend

Pros

Emilio S.

Really good product! Enables accurate traceability

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Retainer Management

Reporting

Resource Management

Time & Expense Tracking

Project Invoicing and Accounting Integration

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

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