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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Hierarchical Task Management

84

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

81

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Santosh P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Best Tool for Project Management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Using Jira software, we can manage the project through the agile technique.

What is your favorite aspect of this product?

We can assign the related user stories to the employees and can complete the development of the project in chunks and teams can choose the available parts of the work to do from list which is created based on the story points.

What do you dislike most about this product?

Not at the moment everything seems to be fantastic..

What recommendations would you give to someone considering this product?

I don't want to give any suggestions right now.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Mercedes A.

  • Role: Consultant
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Just makes project management easier.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira provides real-time insights into day to day activity across my department. This allows me initiate unlimited , automated actions for most vital work activities I am involved with. I have taken advantage of this to automatically identify old Jira issues and delete sensitive attached files to them, I even have been able to automate email reminders when team members send expense claims without necessary attachments. In summary, I view Jira as valuable to my professional success within the context of my department, because it makes it easier to keep all departmental finances in order and manage daily work tasks as a project

What is your favorite aspect of this product?

Am a lover of Jira extensions and as a team, we leverage tens of them from the Atlassian store to perfect our internal workflow processes. At this moment, I find specific Jira extensions like Misc workflow extension , worklogs and time in status to be very important to day to day operational excellence, for me as a professional.

What do you dislike most about this product?

Document management can be a lot better I believe. Professionally, I will like to be able to manage day on day project management documentations from within Jira, without necessarily needing to integrate Jira with a third party document integration software.

What recommendations would you give to someone considering this product?

For finance teams, I recommend them to consider Jira.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Jocelyn B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Managing projects better with Jira.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is built for agile project management and this is what sets it apart from similar products. Jira provides key features which makes agile project management possible like story points , project views and user stories. All of the aforementioned simplifies the process of tracking project tasks and visualizing project workflow.

What is your favorite aspect of this product?

Jira's hand in glove collaboration with third party software tools like Gitlab and Slack is very commendable and helps connect different aspect of my departments software development process with real time project management. I greatly cherish Jira's card based segregation of tasks too, as it provides my team with an holistic view of our project user stories.

What do you dislike most about this product?

There is the occasional performance lag when working with large number of tasks / sprints, especially on the web version.

What recommendations would you give to someone considering this product?

Jira is one of those few project management products that can be adapted by multiple departments within an organisation,due to its versatility.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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