Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Product Management

85

Backlog Management

85

Workflow Management

84

Feature Management

84

User Needs Management

83

Release Planning

83

Social Collaboration

82

ALM Integration

82

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Pratham S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Amazing features making task management easier

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

With all the expected capabilities and integration with other helpful services, it offered Kanban task management. Ticketing. is a dialogue between the teams. Documentation. Setting work priorities. sprints and visibility of the workload. The tool is complete and used extremely well.

What is your favorite aspect of this product?

Jira had all the required features — complexity fields, time estimates, Kanban, etc. — and strong integrations while I wasn't an admin at the time we were using it.

What do you dislike most about this product?

The notification system might be a little wiser in distinguishing between critical and unimportant alerts. If I'm not tagged, I don't get notifications on my main notification tab. Additionally, it may disturb parts of the process.

What recommendations would you give to someone considering this product?

With regard to the variety of activities you may do using the program, it is really thorough in what it enables you to do. It's more than just a ticketing system. It has the ability to put your company in order.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Carol H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great tool to integrate with many CRMS.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has saved us a lot of time in starting projects that were previously a difficulty in our company owing to time limitations, but Jira has enabled us to start projects one step ahead of schedule thanks to its templates. When cases need to be escalated to the technical team, our team can instantly correlate all cases in Jira with Hubspot, and because everything is centralized, we can quickly follow all cases straight from Jira.

What is your favorite aspect of this product?

Jira Cloud Mobile ease has been my favorite so far since it helps me to keep track of work completed and tasks given. In addition, I may remotely notify my staff on any changes that demand immediate attention. Push notifications are another feature that helps me remain up to current, and I enjoy that I'm constantly up to date even when I'm offline, which has been quite beneficial so far. I appreciate how you can insert code, tables, and other elements within the UI.

What do you dislike most about this product?

For newcomers, the user interface may not initially provide a user-friendly experience; in my case, I spent quite some time reading their Help Center to understand how to use the major functions. The software's compatibility with my iOS devices has not been fantastic in terms of file sharing, which has severely limited me and caused a lot of pain every time I receive messages that demand document sharing.

What recommendations would you give to someone considering this product?

To minimize file sharing complications when using this program, I would advise anyone thinking about purchasing it to use the Windows operating system. Check out Jira's integration lists; it's simple to integrate. You must be patient at first to become acquainted with the UI.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Babu S.

  • Role: Consultant
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

User Friendly product

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The ability to assign and track the task, deliverables. The extended community forum is also one of the key features which is making it unique from other products

What is your favorite aspect of this product?

Creating Stories, EPIC are the best aspect of the product. It gives a detailed description of what is happening and who is handling it and what is the current status.

What do you dislike most about this product?

Setting up this tool can be complex It focuses only on certain part of the IT industry

What recommendations would you give to someone considering this product?

Implementation of the tool to be simplified Simplify the tool , so it can be used by multiple teams

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Helps Innovate

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