What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
Backlog Management
Workflow Management
Feature Management
Release Planning
User Needs Management
Social Collaboration
ALM Integration
Visual Roadmap
Strategic Vision
Idea Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
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Jira Reviews
Carol H.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
Great tool to integrate with many CRMS.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira has saved us a lot of time in starting projects that were previously a difficulty in our company owing to time limitations, but Jira has enabled us to start projects one step ahead of schedule thanks to its templates. When cases need to be escalated to the technical team, our team can instantly correlate all cases in Jira with Hubspot, and because everything is centralized, we can quickly follow all cases straight from Jira.
What is your favorite aspect of this product?
Jira Cloud Mobile ease has been my favorite so far since it helps me to keep track of work completed and tasks given. In addition, I may remotely notify my staff on any changes that demand immediate attention. Push notifications are another feature that helps me remain up to current, and I enjoy that I'm constantly up to date even when I'm offline, which has been quite beneficial so far. I appreciate how you can insert code, tables, and other elements within the UI.
What do you dislike most about this product?
For newcomers, the user interface may not initially provide a user-friendly experience; in my case, I spent quite some time reading their Help Center to understand how to use the major functions. The software's compatibility with my iOS devices has not been fantastic in terms of file sharing, which has severely limited me and caused a lot of pain every time I receive messages that demand document sharing.
What recommendations would you give to someone considering this product?
To minimize file sharing complications when using this program, I would advise anyone thinking about purchasing it to use the Windows operating system. Check out Jira's integration lists; it's simple to integrate. You must be patient at first to become acquainted with the UI.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
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Babu S.
- Role: Consultant
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Oct 2022
User Friendly product
Likeliness to Recommend
What differentiates Jira from other similar products?
The ability to assign and track the task, deliverables. The extended community forum is also one of the key features which is making it unique from other products
What is your favorite aspect of this product?
Creating Stories, EPIC are the best aspect of the product. It gives a detailed description of what is happening and who is handling it and what is the current status.
What do you dislike most about this product?
Setting up this tool can be complex It focuses only on certain part of the IT industry
What recommendations would you give to someone considering this product?
Implementation of the tool to be simplified Simplify the tool , so it can be used by multiple teams
Pros
- Reliable
- Efficient Service
- Caring
- Helps Innovate
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Carlos David M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
Great tool but quite big learning curve
Likeliness to Recommend
What differentiates Jira from other similar products?
Once the long implementation is over we consider Jira one of the best tools in the market and has helped expedite our process, make better projections and provide better estimations on tasks. Unlike other tools in the market, Jira can in fact help management and team members pull in the same direction in a fast organized way,
What is your favorite aspect of this product?
Their UI/UX experience for the web version of the product really makes a difference from other products in the market.
What do you dislike most about this product?
Initial implementation takes too much time and workflow setup and automation get a bit tricky at first. Also, their mobile app still has a lot of room for improvement on small things such as providing enough ticket information, if you have added custom sidebars to your web-app ticket layouts they won't all show up when you check on your mobile app.
What recommendations would you give to someone considering this product?
If you are looking for a tool to manage a medium to large business Jira is the tool for you. However, if you are looking for a tool to manage a small team <10 team members I don't think the initial implementation is worth it.
Pros
- Trustworthy
- Respectful
- Fair
- Appreciates Incumbent Status
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