Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 83

Product Management

85

Backlog Management

85

Workflow Management

84

Feature Management

84

Release Planning

83

User Needs Management

83

Social Collaboration

82

ALM Integration

82

Visual Roadmap

81

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Sushil K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great project management and issue tracking tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is a fantastic tool for overseeing software development initiatives. Nevertheless, it might be difficult to keep track of all the different jobs, user stories, and issues that need to be fixed. Fortunately, organizing and controlling these elements is considerably easier because of Jira's customized swimlanes and fields.

What is your favorite aspect of this product?

One of Jira's biggest characteristics is its broad and flexible platform, which can meet a variety of purposes. Additionally, the search capabilities are first-rate, especially when filters are used. Users have dashboards that they can simply utilize and customize, which is another fantastic feature. Sharing dashboards with other users in accordance with their rights is also advantageous because it prevents work from being done twice. Jira currently has a number of productivity-boosting tools, including statistics and templates, for a better user experience.

What do you dislike most about this product?

An improved web interface is possible. JQL queries' search criteria are not very user-friendly when used to detect problems. The process of importing problem logs will ask the user several questions. A "skip" or "remember my preferences" button ought to be present.

What recommendations would you give to someone considering this product?

I use Jira Tickets and the Kanban board every day to manage my job because they offer a fantastic UI and UX. I truly enjoy using JIRA for project management and test management as a Jira user.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Shirley A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

All-in-one issue tracking every business needs.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The ability to work with both internal and external parties is the most significant advantage. We collaborate with several internal teams as well as multiple vendors, and we frequently work on the same boards/projects. Having input in all areas has therefore been a major and vital advantage. We used to have to personally assign or notify team members in order to allocate tasks and issues. When a new project arrives, we must build a plan for it, then divide it into little individual tasks and allocate them to each team member. So it's really simple for us to keep track of all the jobs and subtasks for the entire crew.

What is your favorite aspect of this product?

I enjoy how we can divide the workload on our numerous tickets amongst teams and corporations. I'm on numerous boards and have my hands in multiple projects at the same time, so switching between them is simple. I enjoy how easy it is to post information while on the road. I also appreciate the Confluence connection. User-friendliness, cross-platform compatibility, one-click job assignment and tracking, sophisticated filter options, mobile app, user-friendly UI, problem, bug, and task tracking all in one location.

What do you dislike most about this product?

There is no dark mode, file upload size is restricted, interaction with other applications is difficult, you must browse through many choices to discover something, it is a bit hard for newcomers, there is no chat function, and it is also a little pricey for budding enterprises.

What recommendations would you give to someone considering this product?

Atlassian's JIRA can cover all the basics if you want a totally sophisticated project management software. This is the solution for you if you need to monitor issues, work on small to big size projects in an agile setting, and engage with internal and external users and organizations. You may have difficulties during the first 2-5 days of setup and comprehension, but things will get lot easier and more versatile after that.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Pratham S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Amazing features making task management easier

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

With all the expected capabilities and integration with other helpful services, it offered Kanban task management. Ticketing. is a dialogue between the teams. Documentation. Setting work priorities. sprints and visibility of the workload. The tool is complete and used extremely well.

What is your favorite aspect of this product?

Jira had all the required features — complexity fields, time estimates, Kanban, etc. — and strong integrations while I wasn't an admin at the time we were using it.

What do you dislike most about this product?

The notification system might be a little wiser in distinguishing between critical and unimportant alerts. If I'm not tagged, I don't get notifications on my main notification tab. Additionally, it may disturb parts of the process.

What recommendations would you give to someone considering this product?

With regard to the variety of activities you may do using the program, it is really thorough in what it enables you to do. It's more than just a ticketing system. It has the ability to put your company in order.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

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