What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
Backlog Management
Workflow Management
Feature Management
Release Planning
User Needs Management
Social Collaboration
ALM Integration
Visual Roadmap
Strategic Vision
Idea Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
Sushil K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Great project management and issue tracking tool
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is a fantastic tool for overseeing software development initiatives. Nevertheless, it might be difficult to keep track of all the different jobs, user stories, and issues that need to be fixed. Fortunately, organizing and controlling these elements is considerably easier because of Jira's customized swimlanes and fields.
What is your favorite aspect of this product?
One of Jira's biggest characteristics is its broad and flexible platform, which can meet a variety of purposes. Additionally, the search capabilities are first-rate, especially when filters are used. Users have dashboards that they can simply utilize and customize, which is another fantastic feature. Sharing dashboards with other users in accordance with their rights is also advantageous because it prevents work from being done twice. Jira currently has a number of productivity-boosting tools, including statistics and templates, for a better user experience.
What do you dislike most about this product?
An improved web interface is possible. JQL queries' search criteria are not very user-friendly when used to detect problems. The process of importing problem logs will ask the user several questions. A "skip" or "remember my preferences" button ought to be present.
What recommendations would you give to someone considering this product?
I use Jira Tickets and the Kanban board every day to manage my job because they offer a fantastic UI and UX. I truly enjoy using JIRA for project management and test management as a Jira user.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Shirley A.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
All-in-one issue tracking every business needs.
Likeliness to Recommend
What differentiates Jira from other similar products?
The ability to work with both internal and external parties is the most significant advantage. We collaborate with several internal teams as well as multiple vendors, and we frequently work on the same boards/projects. Having input in all areas has therefore been a major and vital advantage. We used to have to personally assign or notify team members in order to allocate tasks and issues. When a new project arrives, we must build a plan for it, then divide it into little individual tasks and allocate them to each team member. So it's really simple for us to keep track of all the jobs and subtasks for the entire crew.
What is your favorite aspect of this product?
I enjoy how we can divide the workload on our numerous tickets amongst teams and corporations. I'm on numerous boards and have my hands in multiple projects at the same time, so switching between them is simple. I enjoy how easy it is to post information while on the road. I also appreciate the Confluence connection. User-friendliness, cross-platform compatibility, one-click job assignment and tracking, sophisticated filter options, mobile app, user-friendly UI, problem, bug, and task tracking all in one location.
What do you dislike most about this product?
There is no dark mode, file upload size is restricted, interaction with other applications is difficult, you must browse through many choices to discover something, it is a bit hard for newcomers, there is no chat function, and it is also a little pricey for budding enterprises.
What recommendations would you give to someone considering this product?
Atlassian's JIRA can cover all the basics if you want a totally sophisticated project management software. This is the solution for you if you need to monitor issues, work on small to big size projects in an agile setting, and engage with internal and external users and organizations. You may have difficulties during the first 2-5 days of setup and comprehension, but things will get lot easier and more versatile after that.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Pratham S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Amazing features making task management easier
Likeliness to Recommend
What differentiates Jira from other similar products?
With all the expected capabilities and integration with other helpful services, it offered Kanban task management. Ticketing. is a dialogue between the teams. Documentation. Setting work priorities. sprints and visibility of the workload. The tool is complete and used extremely well.
What is your favorite aspect of this product?
Jira had all the required features — complexity fields, time estimates, Kanban, etc. — and strong integrations while I wasn't an admin at the time we were using it.
What do you dislike most about this product?
The notification system might be a little wiser in distinguishing between critical and unimportant alerts. If I'm not tagged, I don't get notifications on my main notification tab. Additionally, it may disturb parts of the process.
What recommendations would you give to someone considering this product?
With regard to the variety of activities you may do using the program, it is really thorough in what it enables you to do. It's more than just a ticketing system. It has the ability to put your company in order.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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