Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

540 Reviews Write a Review

Claim Software

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Product Management category

Filter By

2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Champion

2021

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Helps Innovate

Feature Ratings

Average 83

Product Management

Backlog Management

Workflow Management

Feature Management

Release Planning

User Needs Management

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Ravi K.

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

A must have tool for product management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is definitely a market leader when it comes to project management and agile implementation. A must know for all the product managers and developers. Jira for sure is more than tool now and is considered as a skill in the IT and digital product industry.

What is your favorite aspect of this product?

Jira boards has to be my favourite aspect of the product which give a high level view of the progress of sprint.

What do you dislike most about this product?

Search could be made a little more user friendly and intuitive. Sometimes searching an old Jira becomes a heavy task in the product.

What recommendations would you give to someone considering this product?

Must have tool if you are developing a digital product involving multiple developers and if the project is going to take some time to finish.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Navya I.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Fantastic software for Product development teams

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Cross-product support in Jira differentiates it from other similar products. It is easy to connect with all other Jira products like bitbucket, Atlassian, confluence etc.

What is your favorite aspect of this product?

Project life cycle management and sprint planning through Jira are my favourite aspects of this product. It is easy to create and assign tasks to respective teams and easy to track the status on the Jira dashboard. Documentation using confluence is very useful while writing technical documentation. Bug tracking is also easy using Jira software.

What do you dislike most about this product?

It has so many cross products out of which some are not useful so it is confusing sometimes due to the huge number of products. Collaboration and working with confluence is not that easy when compared to other similar products. Also Jira dashboard, task creation is very confusing if we are new to this.

What recommendations would you give to someone considering this product?

Jira is useful for product life cycle management and sprint planning. It is very useful for most software development companies. It is better to buy all useful products from Jira as its cross-product features are useful while working with software development activities.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Will J.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

industrial grade product management solution

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira is the full monty when it comes to product management

What is your favorite aspect of this product?

It is very flexible and can work with any process flow.

What do you dislike most about this product?

it can be daunting to set up and establish workflow.

What recommendations would you give to someone considering this product?

find someone who has used it before to help you set up your processes.

Pros

Reliable
Enables Productivity
Security Protects
Continually Improving Product

Cons

Inhibits Innovation
Less Inspiring

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Ravi K.

A must have tool for product management

Likeliness to Recommend

Pros

Navya I.

Fantastic software for Product development teams

Likeliness to Recommend

Pros

Will J.

industrial grade product management solution

Likeliness to Recommend

Pros

Cons

Most Popular Jira Comparisons

Asana

Wrike

ClickUp

monday.com

Pendo

Aha! Roadmaps

1
Since last award

Feature Ratings

Product Management

Backlog Management

Workflow Management

Feature Management

Release Planning

User Needs Management

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support