Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Product Management

85

Backlog Management

85

Workflow Management

84

Feature Management

84

User Needs Management

83

Release Planning

83

Social Collaboration

82

ALM Integration

82

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Sheril R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Task management software for our daily tasks

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is a useful tool for organizing my workday. Jira is an excellent tool for organizing and monitoring work-related projects. Service Desk administrators and support staff can benefit from Jira's configuration options and add-ons.

What is your favorite aspect of this product?

Since its inception as a solution for managing and keeping track of day-to-day work tasks, Jira has served as our company's de facto task management software. But now that Jira can be integrated with virtually every other platform and tool used in software development, it serves as our sole platform for managing the entirety of our projects.

What do you dislike most about this product?

Quite a few extra features are available in JIRA. It's fantastic that there are so many methods to categorize and label tickets. The onus is on the company to devise a system of internal structure to make the most of all the bells and whistles.

What recommendations would you give to someone considering this product?

Jira is ideally suited for project management due to its adaptability, ability to incorporate useful add-ons, and applicability across a whole development team's software stack. Jira is a straightforward and user-friendly issue tracking tool that has greatly aided my work.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Friendly Negotiation

Mindy C.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Jira facilitates efficient process management.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Personally, I've found Jira to be a really useful tool. Extremely useful for managing projects in real time with built-in tools for collaboration and planning. I've found it to be an indispensable aid in maintaining order and keeping tabs on development because of its user-friendliness and straightforward design. The platform's adaptability makes it well-suited for both local and large-scale endeavors.

What is your favorite aspect of this product?

The fact that I can keep tabs on everything happening in my project at all times, in real time, is fantastic. I love that I can delegate tasks to individual team members and always know where they stand. I really like its outstanding and dynamic user interface and the many helpful add-ons it provides.

What do you dislike most about this product?

No aspect of this experience has been negative for me. If I had to select one item that the mobile app lacks, it would be the functionality of the desktop app. The good news is that I can still do all of my tasks from my phone, but the bad news is that the batch task capability doesn't appear to be available.

What recommendations would you give to someone considering this product?

Jira is an excellent tool for managing projects and related processes. checking up on workers and seeing where they are in the process of completing a task. Work may be properly linked to GIT and tracked in this way. It's more difficult to follow and keep track of technical debates and in-depth explorations of subjects, thus they're better suited to other platforms. Constantly remarking on one's work is less than ideal.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ben D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

JIRA is an excellent issue tracking solution.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

We utilize JIRA as our service desk in order to log issues, submit IT tickets, seek updates to software and permissions, etc. When a user has a question or problem, they may submit a ticket detailing their issue, and from there, the ticket will be sent to the appropriate team member or queue, as appropriate. In addition to its obvious application in agile project management and story tracking for the development team, we also employ it for backlog pruning.

What is your favorite aspect of this product?

Tickets can be tracked by component, which is a huge time saver. The status, priority, assignee, etc. of all tickets pertaining to my team's work may be seen in a single place. Nice work on the filtering and reporting, too. You can rapidly put together a board containing whatever information you'd like to view and refer to it whenever you please. The ability to label items is also useful and efficient. The tagged developer or analyst will receive your question or feedback right away. That way, problems won't go forgotten.

What do you dislike most about this product?

One of JIRA's few flaws is its inability to be customized. It could be molded into anything imaginable. It may take some time to determine which approach is most appropriate for your company. Forms are quite important. The dashboards serve a similar purpose. Examples of well-configured dashboards from other firms would be beneficial for teams to rapidly grasp their progress and the value of their labor.

What recommendations would you give to someone considering this product?

Seeing all of the tickets in our team's queue is tremendously helpful during our sprint planning sessions. It's simple to organize our tasks by due date or urgency. Our bespoke views provide a comprehensive picture of the status of the backlog.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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