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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

540 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Champion

2021

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Helps Innovate

Feature Ratings

Average 83

Product Management

Backlog Management

Workflow Management

Feature Management

Release Planning

User Needs Management

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Deepak K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

JIRA: All-in-One Agile Excellence

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out through its exceptional customization capabilities and deep integration with software development workflows.

What is your favorite aspect of this product?

My favorite aspect is the ability to generate detailed burndown charts, velocity reports, and custom dashboards provides crucial insights for data-driven decision-making. This visibility enables better resource allocation and sprint planning.

What do you dislike most about this product?

The learning curve for new users is steep, and without proper planning, teams can get lost in the multitude of options and settings.

What recommendations would you give to someone considering this product?

For organizations considering Jira, I recommend starting with a clear implementation strategy and begin with basic workflows and gradually add complexity as needed.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

George A.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Highly versatile tool, but with room for AI-driven

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira differentiates itself from other project management tools through its robust adaptability, extensive integrations, and strong focus on Agile and DevOps workflows. It offers unparalleled flexibility, allowing teams to customize workflows, issue types, and fields to fit their unique processes. Its deep integration capabilities with tools like Confluence, Bitbucket, Slack, and GitHub create a seamless ecosystem for development, collaboration, and deployment. Jira also stands out with its advanced reporting and analytics, offering tools like burndown charts, sprint reports, and customizable dashboards.

What is your favorite aspect of this product?

My favorite aspect of Jira is its unparalleled flexibility and customization options, which allow teams to tailor workflows, issue types, and boards to fit their specific needs. Whether managing Agile sprints, tracking bugs, or coordinating cross-departmental projects, Jira adapts seamlessly to various use cases. This flexibility, combined with powerful reporting tools and a vast ecosystem of integrations with popular software, creates a unified platform that enhances productivity and collaboration across teams.

What do you dislike most about this product?

What I dislike most about Jira is its steep learning curve and occasional complexity, especially for new users or teams without a dedicated administrator. Configuring workflows, permissions, and integrations can be time-consuming, requiring significant expertise to optimize for specific use cases. Additionally, as projects grow in size, Jira's interface can feel cluttered and overwhelming, making it harder to quickly access relevant information. These challenges can slow adoption and require a higher upfront investment in training and support compared to more user-friendly alternatives.

Pros

Performance Enhancing
Trustworthy
Unique Features
Saves Time

Temitope S.

Role: Information Technology
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Nov 2024

I am simply just satisfied with the product.

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

there is really no much difference at least from my observation.

What is your favorite aspect of this product?

nothing really to be very honest

What do you dislike most about this product?

One common dislike about Jira is its complexity, especially for new users. The interface can feel overwhelming due to its numerous features and customization options, which can make the learning curve steep. Additionally, some users find the system's navigation to be unintuitive, requiring time and effort to get familiar with.

What recommendations would you give to someone considering this product?

I honestly wouldn't recommend

Pros

Reliable
Trustworthy
Caring
Saves Time

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Deepak K.

JIRA: All-in-One Agile Excellence

Likeliness to Recommend

Pros

George A.

Highly versatile tool, but with room for AI-driven

Likeliness to Recommend

Pros

Temitope S.

I am simply just satisfied with the product.

Likeliness to Recommend

Pros

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Feature Ratings

Product Management

Backlog Management

Workflow Management

Feature Management

Release Planning

User Needs Management

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support