Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 83

Product Management

85

Backlog Management

85

Workflow Management

84

Feature Management

84

Release Planning

83

User Needs Management

83

Social Collaboration

82

ALM Integration

82

Visual Roadmap

81

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Amit B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is fully customizable, has several integrations. It has customizable workflows, seamless collaboration capabilities. Its user-friendly interface simplifies task tracking, issue management, and agile development processes, helps me to efficiently plan, track, and deliver projects. And the cost is also reasonable.

What is your favorite aspect of this product?

jira provides you to track the progress of the sprint/milestone. user can easily create the bug and defines the prioriity , severity of the ticket in it. user can add the description as well as the attachment for the same. User can use filters for search of the old tickets , users can see the open issues , reported issues, active sprints etc in the jira software.

What do you dislike most about this product?

It is not suitable for medium sized teams because of the cost. It is free for up to 10 users in a team, but if there's like 13 members in a team, you have to pay for each member. So it is suitable only if you are a small team or a corporate. Also sometimes there are crashes when having lots of automation rules, but that's not something critical. What I also don't like is that there are several different versions of the software and it is sometimes hard to find a solution or a tutorial for specific things as in your version it may not work as described.

What recommendations would you give to someone considering this product?

Keeps track of all the tasks assigned to team and the status tracking is also easy in JIRA. Can easily check for updates in the task and notification emails are sent from JIRA if there are any changes or comments added in the tasks.

Pros

  • Reliable
  • Efficient Service
  • Altruistic
  • Generous Negotitation

Cons

  • Under Delivered

Rajendra B.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Good product to manage your team and tasks!

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

It's user friendly.

What is your favorite aspect of this product?

Its interactive user interface.

What do you dislike most about this product?

Sometimes it's getting stucks.

What recommendations would you give to someone considering this product?

Go for it. It will fulfill the requirements.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

Jerzy F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

The most loved and hated software we have ever had

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is unique. There is a lot of complexity to it which doesn't do perfectly, but there is really not much else out there that solves for it. Currently this is indespensible for managing and tracking the work happeining in agile teams in large organisations, but its really lacking in some of the essentials such as cost management.

What is your favorite aspect of this product?

Its great to have all the work being tracked in one place. I have learned JQL and can easily find and create views of things that are of interest to me, but most people need a lot more simpler interface. Its a tool for technology and widely rejected by business users. It needs a lot of love to be able to get business to use it.

What do you dislike most about this product?

Its just difficult and not all things work properly. Things are hidden in endless menus, and managing and controlling permissions is a challenge. I am not sure if there are any product designers or service designers working at Atlassian, but there really needs to be a complete revisit on how they have approached the usibility of this platform.

What recommendations would you give to someone considering this product?

In a smaller company you can probably do without Jira, but as soon as you are running 10+ tech squads tracking their work starts becoming really challenging. There really isnt much out there that can service delivery an enterprise technology org like Jira for now.

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Caring

Cons

  • Charges for Enhancements
  • Under Delivered
  • Commodity Features

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