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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

562 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

0 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Product Management

Backlog Management

Workflow Management

Feature Management

User Needs Management

Release Planning

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Hemant G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

Efficient, flexible, and team‑friendly tool"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira sets itself apart with its deep flexibility and strong focus on agile project management. It’s highly configurable, letting teams adapt workflows to their exact needs, and it integrates tightly with development tools, making it ideal for software teams. Compared to more rigid tools like Microsoft Project, Jira emphasizes adaptability and collaboration rather than strict scheduling.

What is your favorite aspect of this product?

What I enjoy most about Jira is how customizable it is that you can shape workflows to fit exactly how your team operates. The agile boards make tracking progress simple and visual, which keeps everyone aligned. On top of that, its integrations with development tools help streamline the whole process from planning to delivery.

What do you dislike most about this product?

The part I find most frustrating about Jira is that it can feel overwhelming for new users because of all the configuration options. Setting up workflows sometimes takes more time than expected, and the interface can get cluttered when managing large projects. It also tends to slow down a bit when handling very complex boards.

What recommendations would you give to someone considering this product?

If you’re thinking about using Jira, I’d suggest starting small with a single project to get familiar with its features before rolling it out widely. Take time to customize workflows so they match how your team actually operates. Also, make use of its integrations with development tools, as they can really boost efficiency and keep everything connected.

Pros

Helps Innovate
Reliable
Trustworthy
Effective Service

NavPrabhat K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2025

The Best Tracking Tool for All Business

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira Helps me to track bug status in a very convenient way, whereas other product lags in this part. with the help of this tool i can easily integrate with confluence it saves my time in preparing the document. It provides a good automation and workflow steps whereas other product still Lags. In Addition, I can easily integrate with Microsoft teams and will increase the productivity.

What is your favorite aspect of this product?

My Favourite aspect is that Jira provides strong support for agile practices which makes our project management easier and more efficient. I Like its automation capabilities which saves loy of manual effort.

What do you dislike most about this product?

Sometimes Jira would take more time to Log in, other than that rest all is good

What recommendations would you give to someone considering this product?

I would definitely recommend this product if they are really looking for project management and to track reporting status. Its convenient for both small and large scale industries & its cheap and best compared to other available products.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Jasmine P.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Scalable for enterprises.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is highly scalable and can be used by small startups as well as large.

What is your favorite aspect of this product?

It is built to handle large projects with multiple teams and offers strong rolebased access control.

What do you dislike most about this product?

Enterprise pricing is often very expensive.

What recommendations would you give to someone considering this product?

Best for organizations that are scaling their software and development teams.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

Cons

Less Generous

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Hemant G.

Efficient, flexible, and team‑friendly tool"

Likeliness to Recommend

Pros

NavPrabhat K.

The Best Tracking Tool for All Business

Likeliness to Recommend

Pros

Jasmine P.

Scalable for enterprises.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Product Management

Backlog Management

Workflow Management

Feature Management

User Needs Management

Release Planning

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support