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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

549 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Product Management

Backlog Management

Workflow Management

Feature Management

User Needs Management

Release Planning

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Shashanka B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Best Tool For Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira has a lot of amazing features and it is built very intuitively. Features are released very soon and they do listen to the customer pain points and get them resolved. Support is amazing. These are present in other products as well, but perfection is what Jira is.

What is your favorite aspect of this product?

Creating Storyboards, Managing backlogs, Drag and Drop features, Adding watch items, there are plenty of features that we love to use in Jira. And yes it doesn't require much training and we can easily become a Pro user of Jira within a very short period.

What do you dislike most about this product?

The mobile application can be improved. Rarely do we see a lag in loading Jira items and this requires reindexing of data. But other than minimal issues, this is one perfect tool for any project management.

What recommendations would you give to someone considering this product?

Efficient management of resources is key to any successful product and this can be achieved easily with Jira as it has all the features which you could really think of. Reporting, Expense, and many more features will keep you on track with your vision. Yes, Jira is the best.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Laurence T.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

The Best SDLC Product Out There!

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is an advanced SDLC product, but has a friendly user interface.

What is your favorite aspect of this product?

Creating stories and bugs is easy and fun!

What do you dislike most about this product?

Nothing so far!

What recommendations would you give to someone considering this product?

Look no further, Jira is the best!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sareena P.

Role: Sales Marketing
Industry: Apparel
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Its a great product which enhances collaboration

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

If compared to other project management tools, Jira stands out completely different due to its usability for bug tracking feature which helps in the development of apps or software.

What is your favorite aspect of this product?

The best part of Jira is that everything is customizable which helps different types of users as such as software developers, project managers and others.

What do you dislike most about this product?

The UI is one of the biggest flaws of Jira.

What recommendations would you give to someone considering this product?

I have used the software in my previous company and also recommended my current company, as this has helped us in many ways to track all the bugs and issues for any of our projects (Website, tags, analytics or software development) Using scrum or agile both. This is highly essential for growing companies to keep everything tracked and helps collaboration to be effective.

Pros

Trustworthy
Fair
Client's Interest First
Generous Negotitation

Cons

Under Delivered

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Shashanka B.

Best Tool For Project Management

Likeliness to Recommend

Pros

Laurence T.

The Best SDLC Product Out There!

Likeliness to Recommend

Pros

Sareena P.

Its a great product which enhances collaboration

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Product Management

Backlog Management

Workflow Management

Feature Management

User Needs Management

Release Planning

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support