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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

1250 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

0 Top Rated Capabilities

6 Top Rated Features

2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

5% Neutral

94% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.8

View Jira in this category (opens in a new tab)

Application Lifecycle & Release Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Gary W.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use but costly

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Detailed issue tracking with robust options for categorizing, prioritizing, and managing tasks.

What is your favorite aspect of this product?

Key aspect of Jira is its strong support for Agile methodologies. The built-in Scrum and Kanban boards, along with features like sprint planning, backlog management, and real-time progress tracking, make it particularly well-suited for teams using Agile practices.

What do you dislike most about this product?

One common drawback of Jira is its complexity and steep learning curve. Its extensive customization options and features can be overwhelming for new users, requiring significant time and effort to set up and master.

What recommendations would you give to someone considering this product?

Begin with a pilot project to understand how Jira works and to configure it gradually before full-scale implementation.

Pros

Helps Innovate
Reliable
Unique Features
Inspires Innovation

Simon J.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Great product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Robust integration with various development tools, CI/CD pipelines, and third-party apps.

What is your favorite aspect of this product?

Jira has a rich ecosystem of integrations with numerous third-party applications and development tools.

What do you dislike most about this product?

The only dislike of Jira is its performance issues with large datasets. As projects and issues accumulate, some users report that Jira can become slow or cumbersome, especially when dealing with extensive histories, numerous custom fields, or complex workflows.

What recommendations would you give to someone considering this product?

Use Jira’s archiving features to move old or inactive issues to an archive, reducing the volume of data Jira needs to process.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Effective Service

Christian C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Great tool for productivity and project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It has unbeatable Atlassian support and documentation.

What is your favorite aspect of this product?

Jira is a fantastic tool with a plethora of options, great for productivity and lets you reach your business goals easily

What do you dislike most about this product?

Mobile compatibility is not useful and has too many menus.

What recommendations would you give to someone considering this product?

if you want to improve teamwork, project management and accountability use Jira.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

90 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle & Release Management

Jira Reviews

Gary W.

Easy to use but costly

Likeliness to Recommend

Pros

Simon J.

Great product

Likeliness to Recommend

Pros

Christian C.

Great tool for productivity and project management

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support