Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
5% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

85

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

84

Document Management

83

Reporting

83

Resource Management

82

Retainer Management

82

Time & Expense Tracking

82

Email Synchronization & Tracking

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Breadth of Features

84

Ease of Implementation

82

Ease of Data Integration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Lakshmi M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Ticket to Teamwork: Mastering Jira.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What stands out with Jira is its configurability. We’ve customized our workflows to fit specific data projects—whether it’s processing datasets, troubleshooting ETL pipelines, or iterating on machine learning models. For example, we use custom issue types to differentiate between bug fixes, feature development, and data processing tasks, which keeps everything organized and easy to filter.

What is your favorite aspect of this product?

A feature I particularly appreciate is the seamless integration with Confluence. Our team often uses Confluence to document ETL processes, model results, and code explanations, while Jira handles the actual project tasks. It’s easy to link Confluence pages within Jira issues, so everything we need is interconnected and accessible, saving us time when switching between documentation and task management.

What do you dislike most about this product?

One con, though, is the UI. Jira can feel a bit overwhelming, especially for new team members. Some menus are buried within menus, and if you’re not careful, it’s easy to lose track of where things are.

What recommendations would you give to someone considering this product?

, Jira has been a fantastic tool for fostering transparency across teams and departments. It’s especially useful during sprint retrospectives when we review completed tasks and track any bottlenecks. I’d recommend Jira to anyone working on long-term, complex projects that require a lot of cross-functional collaboration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Priyanka A.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Jira - Highly recommended for Engineering Teams

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out for its extensive customization, Agile support and reporting. The scalability of jira and the vast Atlassian community makes it suitable for both large and small teams.

What is your favorite aspect of this product?

1. User-friendly UI is the best thing. 2, Ability to integrate effectiely with third party tools 3. Ease of ticket creationg and management 4. Availability of JIra Forms and Automation using GUI makes things easy. 5. The Atlassian Support team is just 1 ticket away to assist with any issues,

What do you dislike most about this product?

1. Load time for custom queries 2. Lack of idea management feature to keep track of our ideas 3. Limited upload size for attachments. 4. Unavailability of multiple project leads for a project 5. Jira is little expensive for companies with low budget.

What recommendations would you give to someone considering this product?

Jira would be highly helpful for engineering and dev teams to manage their tasks and projects effectively.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Caring

Ashish S.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

A fairly robust ticketing system

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira Software is considered perfect when it comes to handling a software team that might need advanced agile functionality as well as structured workflow.

What is your favorite aspect of this product?

Offers a variety of ways to create dashboards to view projects, boards, tickets, etc based on any number of personal preferences. Can easily receive notifications regarding a project's progress when the ticket is updated by being a watcher on the ticket

What do you dislike most about this product?

To create projects with multiple steps, the use of Epics can become clunky, and integrating dependencies into the process is not easily done

What recommendations would you give to someone considering this product?

I think it's great for tracking bugs, support tickets, and other clearly-defined tasks, especially when the time to complete is short or also very defined. It tends to be less useful as a project management tool or for planning, especially for longer-term projects with multiple tasks and a large number of collaborators.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Caring

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