What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Task Assignment

88

List Tasks

88

Task Status

87

Task Categorization

87

Task Prioritization

87

Add Attachments

85

Task Reporting

85

Notifications

84

Add Notes

84

Due Dates

84

Drag and Drop Prioritization

84

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Ease of IT Administration

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Amit B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is fully customizable, has several integrations. It has customizable workflows, seamless collaboration capabilities. Its user-friendly interface simplifies task tracking, issue management, and agile development processes, helps me to efficiently plan, track, and deliver projects. And the cost is also reasonable.

What is your favorite aspect of this product?

jira provides you to track the progress of the sprint/milestone. user can easily create the bug and defines the prioriity , severity of the ticket in it. user can add the description as well as the attachment for the same. User can use filters for search of the old tickets , users can see the open issues , reported issues, active sprints etc in the jira software.

What do you dislike most about this product?

It is not suitable for medium sized teams because of the cost. It is free for up to 10 users in a team, but if there's like 13 members in a team, you have to pay for each member. So it is suitable only if you are a small team or a corporate. Also sometimes there are crashes when having lots of automation rules, but that's not something critical. What I also don't like is that there are several different versions of the software and it is sometimes hard to find a solution or a tutorial for specific things as in your version it may not work as described.

What recommendations would you give to someone considering this product?

Keeps track of all the tasks assigned to team and the status tracking is also easy in JIRA. Can easily check for updates in the task and notification emails are sent from JIRA if there are any changes or comments added in the tasks.

Pros

  • Reliable
  • Efficient Service
  • Altruistic
  • Generous Negotitation

Cons

  • Under Delivered

Mercedes A.

  • Role: Consultant
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Just makes project management easier.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira provides real-time insights into day to day activity across my department. This allows me initiate unlimited , automated actions for most vital work activities I am involved with. I have taken advantage of this to automatically identify old Jira issues and delete sensitive attached files to them, I even have been able to automate email reminders when team members send expense claims without necessary attachments. In summary, I view Jira as valuable to my professional success within the context of my department, because it makes it easier to keep all departmental finances in order and manage daily work tasks as a project

What is your favorite aspect of this product?

Am a lover of Jira extensions and as a team, we leverage tens of them from the Atlassian store to perfect our internal workflow processes. At this moment, I find specific Jira extensions like Misc workflow extension , worklogs and time in status to be very important to day to day operational excellence, for me as a professional.

What do you dislike most about this product?

Document management can be a lot better I believe. Professionally, I will like to be able to manage day on day project management documentations from within Jira, without necessarily needing to integrate Jira with a third party document integration software.

What recommendations would you give to someone considering this product?

For finance teams, I recommend them to consider Jira.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Joshua R.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use and scales with all org sizes

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Probably the largest and most complete sprint tracking product.

What is your favorite aspect of this product?

Easy to use as an end user. All capabilities you'd expect from a product of this size

What do you dislike most about this product?

Time consuming as an end user but for good reason

What recommendations would you give to someone considering this product?

Try it out, PMs and scrum masters will love it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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