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Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

892 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Performance Enhancing
Respectful
Reliable

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Gospel C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Great team management tool, love it!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I think for me what differentiates Jira from other products is its customization capabilities and flexibility, allowing teams to tailor workflows, automation, and issue tracking to fit their specific project management needs.

What is your favorite aspect of this product?

My favorite aspect of Jira is t customizing he ability to customize workflows and automation.

What do you dislike most about this product?

What I dislike most about Jira is the fact that its a bit complex and has a steep learning curve, which can make onboarding and setup seem overwhelming, especially for new users. Also, I don't like that there's a restriction on tasks you can view on the calendar. Right now, only tasks with due dates can be seen on the calendar.

What recommendations would you give to someone considering this product?

I would recommend they take their time to go through Jira support documentation, or even take a course, so they can be able to maximize the features on the tool. You can also find answers to your questions on the community.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Siddharth J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Optimizing Jira: Insights from the Latest Review

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is particularly known for its strong customization and flexibility, particularly in agile workflow management. It has strong project tracking, sprint planning, and reporting capabilities, making it well-suited for software development teams. Its smooth integration with other products such as Confluence and Bitbucket also makes it stand out from most of its competitors.

What is your favorite aspect of this product?

My favorite thing about Jira is how flexible it is. You can customize workflows, dashboards, and project tracking to meet the particular requirements of any team or project, which makes it extremely adaptable for different kinds of work, particularly in agile environments.

What do you dislike most about this product?

Although Jira is a great tool, there is one thing that can be slightly daunting, and that is its steep learning curve, particularly for beginners. It has so many features and options for customization that it can be overwhelming initially. But once you have the hang of it, the flexibility and the power that it has on offer are more than worth the learning curve initially.

What recommendations would you give to someone considering this product?

Start simple and explore Jira’s customization features as you go. Utilize tutorials and community resources to ease the learning curve. It's perfect for agile teams, so definitely worth considering if that fits your workflow.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

srikanth k.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

One Place for Project/User story status & Managing

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We can view all the related information to project and resources aligned to each project and stories

What is your favorite aspect of this product?

Status updates and tracking updates

What do you dislike most about this product?

User interface could have been little modern

What recommendations would you give to someone considering this product?

I personally recommend this product if you want for your project management activities

Pros

Efficient Service
Fair
Generous Negotitation
Reliable

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Gospel C.

Great team management tool, love it!

Likeliness to Recommend

Pros

Siddharth J.

Optimizing Jira: Insights from the Latest Review

Likeliness to Recommend

Pros

srikanth k.

One Place for Project/User story status & Managing

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support