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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

992 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Task Assignment

Task Status

List Tasks

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Add Notes

Notifications

Drag and Drop Prioritization

Due Dates

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle & Release Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Dennis M.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2026

My overall experience with Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I like Jira because it is highly scalable for both small teams and and large enterprises. I like how it provides strong workflow customization , task tracking and reporting capabilities that help us stay organized and productive.

What is your favorite aspect of this product?

Jira helps us manage deadlines, priorities and workloads effectively. I also like how it supports better decision making with real-time reporting and insights.

What do you dislike most about this product?

Jira has been very useful and I don't have anything negative to say about it.

What recommendations would you give to someone considering this product?

Jira is great, cost-effective and user-friendly. I highly recommend it.

Pros

Helps Innovate
Performance Enhancing
Inspires Innovation
Caring

Mohit S.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2026

Feature rich PM tool for scaling organisations!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Unlike other tools, there are quite a features which were helpful for us : - Native scrum and kanban boards to keep the track - Sprint planning, backlog grooming and story points - It also provides strong support for epics, versions and releases

What is your favorite aspect of this product?

My favourite aspect is how it allows teams to design processes that match exactly how they work, whether it is a simple task flow or a complex multi stage development lifecycle. From custom statuses and fields to automation rules, It adapts to your workflow rather than forcing you to adapt to the tool.

What do you dislike most about this product?

It has steep learning curve because of its complexity. For a new user especialy non technical ones, jira can be a bit overwhelming. From setting up workflows, understanding issue types and navigating the interface often requires time and training. In short, it is incredibly powerful, but it is complex which makes it difficult to learn, manage and use effectively for a non tech person.

What recommendations would you give to someone considering this product?

Start simple and then scale later. Dont try to use every feature all together in a single day. It will confuse you and can create errors later on. Also invest in proper onboarding and training and dont skip it because of over confidence.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Cons

Commodity Features

Priti S.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2026

That structures the cloud development workflow.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Cloud based collaboration and custom workflows set it apart from typical task management tools.

What is your favorite aspect of this product?

Integrations make it easy to connect with ci cd pipelines and other tools.

What do you dislike most about this product?

Maintaining the right structure on large projects can be challenging.

What recommendations would you give to someone considering this product?

Transformed cloud development from fragmented tools into an organized and trackable system.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Effective Service

Cons

Commodity Features
Less Generous
Vendor Friendly Policies

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

List Tasks Display outstanding tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Notifications Tool alerts business of an application generated event.

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Due Dates Ability to track due dates of tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle & Release Management

Jira Reviews

Dennis M.

My overall experience with Jira

Likeliness to Recommend

Pros

Mohit S.

Feature rich PM tool for scaling organisations!

Likeliness to Recommend

Pros

Cons

Priti S.

That structures the cloud development workflow.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Task Assignment

Task Status

List Tasks

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Add Notes

Notifications

Drag and Drop Prioritization

Due Dates

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support