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Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

895 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Performance Enhancing
Respectful
Reliable

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Islenis V.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Makes project management faster and more efficient

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The team we have has benefited from Jira's assistance in finding solutions to difficulties that are often encountered in project management, such as lack of job control, weak job management, complicated budget management, and poor teamwork. By using Jira, we have increased efficiency, productivity and quality of work, which can lead to more successful and efficient projects.

What is your favorite aspect of this product?

Jira Software gives clusters the capacity to develop customized jobs that match unique procedures and workflows. It blends with several different tools, including, for example, Confluence, Bitbucket, and Slack, that enable unbeatable collaboration and conversation. We are using it in a wide variety of work, from software creation to marketing and technology campaigns. Within our institution, we give people the rights to customize their methods and procedures to cater to the particularities they have.

What do you dislike most about this product?

Although Jira is a powerful tool, it is also likely to be confusing and complicated for novices. The learning curve can be started, however, it can take some time and effort to become familiar with the software and its extensive range of features. It can be expensive, especially for larger companies that need access to advanced tools and world-class support.

What recommendations would you give to someone considering this product?

The cloud-based nature of Jira means that users must have a strong Internet connection to use it. If there are difficulties with connectivity or service outages, users may have trouble logging into the platform and performing their jobs. It provides accurate and analytical information that has helped our company find potential pitfalls and risks early in project development.

Pros

Effective Service
Inspires Innovation
Saves Time
Client Friendly Policies

Shrushti H.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

ensures utmost coordination with in team

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

high flexibility and customization

What is your favorite aspect of this product?

very user friendly and tracks every minute detail

What do you dislike most about this product?

he learning curve can be steep, especially for those unfamiliar with agile methodologies or advanced project management tools.

What recommendations would you give to someone considering this product?

user friendly and on point

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Siddharth K.

Role: Public Sector
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Great product

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The way task list is organised and work gets done

What is your favorite aspect of this product?

Task drag and drop feature

What do you dislike most about this product?

The comments section where we tag the peers, could have some improvement

What recommendations would you give to someone considering this product?

Satisfied with the current product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Islenis V.

Makes project management faster and more efficient

Likeliness to Recommend

Pros

Shrushti H.

ensures utmost coordination with in team

Likeliness to Recommend

Pros

Siddharth K.

Great product

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support