What is Jira Service Management?
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJira Service Management Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira Service Management.
87 Likeliness to Recommend
97 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira Service Management?
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
End User Self Serve
Integrated Knowledge Management
End User Support Solutions
Multi Device Capability
Multi-Site Functionality
Integration With IT Tools
Service Catalog
Technician Administration
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Jira Service Management Reviews
Dylan C.
- Role: Information Technology
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted May 2023
Essential tool for projects and tasks
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
It easily integrates to all enterprise tools
What is your favorite aspect of this product?
Easily working out of sprints made our team much more effecient
What do you dislike most about this product?
As of right now, there's nothing that I can complain about
What recommendations would you give to someone considering this product?
If you deal with a lot of requests then this is the right tool
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
MUHAMMED SHIYAD C.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted May 2023
Powerful and Versatile
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
1. Issue Tracking and Workflow Management: Jira is renowned for its robust issue tracking and workflow management capabilities. It allows users to create and manage tasks, bugs, and other issues, assigning them to team members, tracking their progress, and setting up custom workflows to match specific business processes. 2. Customizability and Flexibility: Jira offers extensive customization options to tailor the tool to fit different team and organizational requirements. Users can create custom fields, workflows, screens, and issue types to match their specific processes.
What is your favorite aspect of this product?
Integration Ecosystem
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Cross collaboration with other applications must be improved.
Pros
- Effective Service
- Helps Innovate
- Reliable
- Performance Enhancing
Ekta L.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2023
Track your task easily through JIRA board
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Jira is very useful for any projects to track its work.We can create story, subtask and also assign estimates, remaining time, assign the task to people so we can check the status. Also we can provide acceptance criteria for particular task with screenshots, track through ready, blocked, in progress or done as a status.
What is your favorite aspect of this product?
Favourite part is like we can check the status of the story as it is completed or not. We can mention comments in particular story if we have any doubts, assign the story and see the history also like who has changed the status.Also we can clone the story to avoid rework of creating same story with different title.So lots of good feature make it my favourite product.
What do you dislike most about this product?
User friendly documentation or proper trial should be there as it is too vast.Otherwise overall good and helpful.
What recommendations would you give to someone considering this product?
Highly recommended to people as it is very useful to track the work and its status.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing