What is Jira Service Management?
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
97 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira Service Management?
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
End User Self Serve
Integrated Knowledge Management
End User Support Solutions
Multi Device Capability
Multi-Site Functionality
Integration With IT Tools
Service Catalog
Technician Administration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Jira Service Management Reviews
Mark E.
- Role: Information Technology
- Industry: Energy
- Involvement: End User of Application
Submitted Jun 2021
An excellent service-desk tool for your business.
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
It continually updates you on tasks that you are supposed to perform and how long its supposed to take. I can also reassign tasks to different people at a given time.
What is your favorite aspect of this product?
Its easy to use with a simple set up meaning I don't require prior training to operate the app. It also has a user friendly interface.
What do you dislike most about this product?
I'm satisfied with the app. I don't have any complaints to make.
What recommendations would you give to someone considering this product?
I highly recommend the software for any business that needs to keep track of their tasks as well as categorizing them. Its an excellent product.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Sankepalli c.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
Good product
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Service is good even reporting
What is your favorite aspect of this product?
Reporting
What do you dislike most about this product?
Access issues
What recommendations would you give to someone considering this product?
Its a good product use ful for agile implementing environment
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Travis B.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Nov 2020
Best Project Management Software Available
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
The reliability efficiency and practical applications with Jira
What is your favorite aspect of this product?
Connection integration with other software.
What do you dislike most about this product?
More Clear resources in research on the product may be helpful, even a few product demos at these tech conventions
What recommendations would you give to someone considering this product?
Definitely something for a developing enterprise
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing