What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
98 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Technician Administration
Service Catalog
End User Self Serve
End User Support Solutions
Multi-Site Functionality
Systems Management Integration
Integration With IT Tools
Integrated Knowledge Management
Business Application Integration
Multi Device Capability
Reporting
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ivanti Neurons for ITSM Reviews
Binay A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2022
Strong & powerful tool, yet very easy to configure
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
It help to Deliver strategic value By automating workflows, eliminating costly manual processes, making more efficient, compliant and secure.
What is your favorite aspect of this product?
It’s a tool that is so powerful but yet easy only configurable and it Deliver strategic value By automating workflows and eliminate costly manual processes, by making business more efficient, compliant and secure.
What do you dislike most about this product?
It is hugely complicated, its huge array of features and fields means it takes a very long time to get new features activated or new configurations built. This delays our service offerings and makes things more complicated than they need to be
What recommendations would you give to someone considering this product?
Product is easy to use, easy to customize, easy to admin for. Once you teach staff how to interact with one workspace, the others are very easy to learn as they all have a similar look/feel
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Effective Service
Roy F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Providing ease to IT collaboration.
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
I find it more user-friendly and responsive. So far the system has a really good uptime and fewer issues encountered. The overall feel is also good and options and fields are easy to find.
What is your favorite aspect of this product?
It is a really good way to manage tickets for faster resolution and better inter-department coordination. It is easier to communicate with the end-user that needs IT assistance and it is easier to coordinate with other IT departments to fix an issue involving several IT disciplines.
What do you dislike most about this product?
It is not integrated with some systems we use for intake. like when cases are raised via chat or call. We still have to manually create the ticket
What recommendations would you give to someone considering this product?
Ease of integration with other tools and systems to better improve resolution provision.
Pros
- Performance Enhancing
- Unique Features
- Effective Service
- Inspires Innovation
Violet C.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2021
Amazing product for maintaining IT systems
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
This is the most powerful product for maintaining IT platforms in our entire company.
What is your favorite aspect of this product?
It streamlines all our IT infrastructures that control our daily productivity. It has automated most services giving our team members more time to focus on more productive projects and tasks.
What do you dislike most about this product?
It has not let us down since we deployed it, daily performance has been effective.
What recommendations would you give to someone considering this product?
For great management of all IT systems this is the most helpful tool I have used in our company so far.
Pros
- Continually Improving Product
- Enables Productivity
- Saves Time
- Client Friendly Policies
