What is Issuetrak?
Issuetrak streamlines all of your customer support operations, helping you confidently manage the people and processes that ensure your customers stay satisfied.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
96 Plan to Renew
91 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Issuetrak?
Pros
- Reliable
- Trustworthy
- Saves Time
- Helps Innovate
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Contact Center Integration
Agent Collaboration
Analytics and Reporting
Customer Self Service Capabilities
Customer Service Workflow Management
Customer Service Knowledge Management
Intelligent Search
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Vendor Support
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Ease of Customization
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Issuetrak Reviews
Scott H.
- Role: C-Level
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Jan 2021
This is a great overall product !
Likeliness to Recommend
What differentiates Issuetrak from other similar products?
Superior customer service and support. Options for cloud hosted or local install. Excellent product pricing. Highly reliable. Fast.
What is your favorite aspect of this product?
Easy to use for system administrators, customer support reps and end-users (Customers).
What do you dislike most about this product?
The UI has not changed much in the past 13 years that we have had the product and seems dated. Although this does not detract from core functionality and outstanding business value of the product, a UI upgrade would be nice.
What recommendations would you give to someone considering this product?
Consider the cloud hosted version vs. the local install version.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
- Role: Public Sector
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Jan 2021
Easy to use and great technical support!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy