What is ice Contact Center?
Save time by efficiently handling different methods of communication on one platform including voice, email, web chat, IM, SMS, video, and social media. Users no longer have to manage inquiries from different channels on multiple pieces of software. More importantly, customers can contact you using their preferred communication channel.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ice Contact Center?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Scripting and Call Flow Management
Screen Prompts
Ticket Management
Skills Based Routing
Knowledge Management
Contact Center Compliance Management
Multi Channel Intake Integration
Multi Channel Queue Management
Call Recording
Workforce Management
Contact Center Analytics
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
ice Contact Center Reviews
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Oct 2023
Easy to use daily, lack in integration
Likeliness to Recommend
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Security Protects
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2023
Convenient and intuitive contact center solution
Likeliness to Recommend
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2023
ICE has fit the need of our organization nicely...
Likeliness to Recommend
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
Cons
- Charges for Enhancements
