What is HubSpot Service Hub?
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Workflow and Approval Management
Social Features
Role-Based Access
Version Control
Multiple File Type Support
AI Capabilities
Reporting and Analytics
Rich Text Editor
Configurable Knowledge Repository
Multi-Language Support
Intelligent Search
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Business Value Created
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
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HubSpot Service Hub Reviews
Jeremiah K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Sensational customers support services software.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Offers self-service portal where customers can create tickets and receive responses about their tickets. It's easy to manage customers data with this tool.
What is your favorite aspect of this product?
It's simple to communicate and engage with our customers using Chatbots. It's a reliable tool that offers great customer support services. This tool increases customers satisfaction. It's possible to create knowledge base with this tool.
What do you dislike most about this product?
Stable internet connection is a must to have when accessing and working with this tool.
What recommendations would you give to someone considering this product?
It's a well-deserved tool for customers support services that I recommend other organizations to implement.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Julia Maria M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
Excellent visualization tool
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
We are requesting a free trial of our products from the official website. When you make an application, you can automatically import it into Hubspot. The information entered by the user is listed and converted into lead information, which eases the transition to deal management.
What is your favorite aspect of this product?
It can manage all-in-one lead information, and is excellent for access analysis. It is convenient to know who viewed which page, which channel they entered through, etc. The main purpose of introducing it was access analysis and nurturing. The team is promoting the dashboard, which is useful for sharing marketing results with other departments.
What do you dislike most about this product?
It is difficult to know where the functions you want to use are. When creating an article, you have to write HTML when trying to make detailed configurations. It was hard to get used to until I understood the terminology and structure. More manuals and how-to guides would be helpful. You can create HTML articles and emails intuitively without writing HTML, but if you try to design something that is not in the HubSpot template, you have to open the source and write HTML or embedded code... In that sense, I think WordPress is easier to use.
What recommendations would you give to someone considering this product?
It's still a short time since it was introduced, but it's convenient to understand the customer journey without looking at Google Analytics, and I think it's good to be able to verify the results right away. Although the work to introduce HubSpot is increasing, such as who will maintain it in-house and how to format the report, it is one of the great merits to be able to visualize the results of marketing metrics.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Elizabeth H.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2022
gets the job done
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
fairly easy to set up and implement
What is your favorite aspect of this product?
cost effective
What do you dislike most about this product?
wish it integrated with our VOIP phone service
What recommendations would you give to someone considering this product?
do a demo, ask lots of questions
Pros
- Reliable
- Enables Productivity
- Appreciates Incumbent Status
- Security Protects
