HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

8.7 /10
Category
HubSpot Service Hub
8.7 /10

What is HubSpot Service Hub?

Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

Filter By

HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

88 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
8% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Customer Service Knowledge Management

84

Contact Center Integration

83

Agent Scripting

83

Customer Self Service Capabilities

83

Customer Community Management

82

Analytics and Reporting

82

Agent Collaboration

82

Mobile Customer Care

81

Customer Service Workflow Management

81

Intelligent Search

81

Multi Channel Support

81

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

83

Ease of Implementation

82

Vendor Support

82

Business Value Created

82

Ease of IT Administration

82

Availability and Quality of Training

82

Quality of Features

82

Ease of Data Integration

80

Breadth of Features

78

Product Strategy and Rate of Improvement

78

Ease of Customization

76

HubSpot Service Hub Reviews

Thomas W.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Hubspot has helped us get to the next level!

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

The ease of use, implementation, and features available. It allows our entire team to see exactly what is going on as well as have clear communication across the company.

What is your favorite aspect of this product?

The simplicity of use, but the in-depth builds that can happen on the back end.

What do you dislike most about this product?

The cost of anything above starter is very expensive.

What recommendations would you give to someone considering this product?

Try the free version before paying.

Pros

  • Reliable
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Maggie O.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

So user friendly!

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

The ease of use is a game changer! I love the functionality and appreciate the platform's customer service and help pages. It was very easy to adapt to!

What is your favorite aspect of this product?

I love how much time it saves me through my day. It is important for me to not miss a beat in a ton of different areas in my role.

What do you dislike most about this product?

Sometimes the fonts don't align when I use a template to send an email and then I have to change something in it.

What recommendations would you give to someone considering this product?

I would definitely choose Hubspot over competitors because it is so easy to use and seamlessly integrates!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher O.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Great Updates Happening even better with more Hubs

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

Its connectivity with other Hubs in HubSpot make a contact's journey from marketing to sales to service absolutely incredible.

What is your favorite aspect of this product?

Surveys inside of HubSpot are really helpful because it is very easy to help the sales and marketing team see how customers are feeling.

What do you dislike most about this product?

The ticketing updates can be very difficult to figure out and set up sometimes

What recommendations would you give to someone considering this product?

This is the most useful software when you have marketing and sales hub

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing