What is Hornbill for IT?
HWith Hornbill's service-centric approach to optimizing IT, you can instantly deliver a simplified, consumer-like service experience that will engage and inform.
Company Details
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Get AssistanceHornbill for IT Ratings
Real user data aggregated to summarize the product performance and customer experience.
83 Likeliness to Recommend
70 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hornbill for IT?
Pros
- Generous Negotitation
- Security Protects
- Reliable
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integrated Knowledge Management
Systems Management Integration
End User Support Solutions
Business Application Integration
Service Catalog
Multi-Site Functionality
Multi Device Capability
Technician Administration
End User Self Serve
Integration With IT Tools
Reporting
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Ease of Customization
Ease of Implementation
Vendor Support
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Hornbill for IT Reviews
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Mar 2023
Fabulous product
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Respectful
- Acts with Integrity
Somendra K.
- Role: Information Technology
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Simple GUI Interface
Likeliness to Recommend
What differentiates Hornbill for IT from other similar products?
Excellent, good support and help with setup Business Processes and Progressive Captures. We use it on a daily basis for all IT support tickets firmwide.
What is your favorite aspect of this product?
Good overall experience in designing the back end, and implementing most of our ITIL Process within IT department and the business as a whole.
What do you dislike most about this product?
Limitation in some features. Not be able to correct a wrong BPM once the ticket is resolved. Not being able to localise changes
What recommendations would you give to someone considering this product?
Very positive, a helpful company who actively listen to their customers in relation to build improvements and new features. An easy to use system which feels intuitive and can be used in a myriad of ways.
Pros
- Helps Innovate
- Over Delivered
- Includes Product Enhancements
- Reliable
Asish A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Excellent features
Likeliness to Recommend
What differentiates Hornbill for IT from other similar products?
The system time-stamps actions (such as issue logged in/escalated/put on hold/resolved) which is useful
What is your favorite aspect of this product?
Email notifications are sent when the ticket (inquiry) is about to expire/breach SLA to the ticket owner or to notify the user that the inquiry has been placed on hold or resolved
What do you dislike most about this product?
The UI is very, very basic and is not designed with the user in mind
What recommendations would you give to someone considering this product?
UI can be more user friendly.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features