What is Hornbill for IT?
HWith Hornbill's service-centric approach to optimizing IT, you can instantly deliver a simplified, consumer-like service experience that will engage and inform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
83 Likeliness to Recommend
70 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hornbill for IT?
Pros
- Generous Negotitation
- Security Protects
- Reliable
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integrated Knowledge Management
Systems Management Integration
End User Support Solutions
Business Application Integration
Service Catalog
Multi-Site Functionality
Multi Device Capability
Technician Administration
End User Self Serve
Integration With IT Tools
Reporting
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Ease of Customization
Ease of Implementation
Vendor Support
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Hornbill for IT Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
The value of experience is enormous.
Likeliness to Recommend
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service
Cons
- Vendor's Interest First
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jan 2020
Good product at reasonable price
Likeliness to Recommend
Pros
- Generous Negotitation
- Security Protects
- Reliable
- Performance Enhancing
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Effective Service