What is Helpshift?
The Conversational Customer Service Platform. Deliver next-generation digital experiences with personalized conversations powered by AI. Helpshift enables you to provide real-time, conversational and messaging-based experiences across the customer journey. By harnessing the power of machine learning, AI, and chatbots, Helpshift enables your team to deliver dramatically better service at scale while improving efficiency and cost.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Helpshift?
Pros
- Continually Improving Product
- Reliable
- Respectful
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Workflow Management
Customer Self Service Capabilities
Agent Collaboration
Multi Channel Support
Customer Service Knowledge Management
Analytics and Reporting
Mobile Customer Care
Intelligent Search
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Ease of Implementation
Helpshift Reviews
Yasmin D.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2021
Easy, but lacking some features for disabilities.
Likeliness to Recommend
What differentiates Helpshift from other similar products?
Live chat and having many windows at the same time.
What is your favorite aspect of this product?
The different clients being attended at the same time.
What do you dislike most about this product?
The lack of tools for people with disabilities.
What recommendations would you give to someone considering this product?
Study the market of live chats to having a well-structured plan.
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Reliable
Serghej F.
- Role: Industry Specific Role
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Dec 2021
Customisable product for the best CS experience.
Likeliness to Recommend
What differentiates Helpshift from other similar products?
Helpshift is very user friendly and can be easily personalised in order to improve the daily works.
What is your favorite aspect of this product?
My favorite aspect is that it is possible to personalise it according to the workflow.
What do you dislike most about this product?
There is nothing in particular that I dislike.
What recommendations would you give to someone considering this product?
Take advantage of the kindness of the people who work for Helpshift and can help you to get what you need from the product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Mou A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Best customer centric support tool
Likeliness to Recommend
What differentiates Helpshift from other similar products?
Same features but price is low comparative to others.
What is your favorite aspect of this product?
When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift provides everything you need for providing quality support.
What do you dislike most about this product?
The tabs might be a little more organized and placed in a better way.
What recommendations would you give to someone considering this product?
I can suggest contacting the link person between the company and Helpshift in case of doubts. Indeed, this person can be a great bridge to resolve issues and grant the best user experience.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity