What is Helpshift?
The Conversational Customer Service Platform. Deliver next-generation digital experiences with personalized conversations powered by AI. Helpshift enables you to provide real-time, conversational and messaging-based experiences across the customer journey. By harnessing the power of machine learning, AI, and chatbots, Helpshift enables your team to deliver dramatically better service at scale while improving efficiency and cost.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHelpshift Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Helpshift.
91 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Helpshift?
Pros
- Continually Improving Product
- Reliable
- Respectful
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Workflow Management
Customer Self Service Capabilities
Agent Collaboration
Multi Channel Support
Customer Service Knowledge Management
Analytics and Reporting
Mobile Customer Care
Intelligent Search
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Ease of Implementation
Helpshift Reviews
Ankur G.
- Role: Sales Marketing
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
A product to consider for your needs
Likeliness to Recommend
What differentiates Helpshift from other similar products?
The UI is easy to understand and the whole team understood it in 1 go A good tool with many features
What is your favorite aspect of this product?
The record/data keeping facility
What do you dislike most about this product?
Nothing to dislike as such its a positive innovation
What recommendations would you give to someone considering this product?
Go for it if youre business requires such software requirement don't look for any other
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Sep 2021
Customizable tool but requies your vision
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service
Cons
- Commodity Features
- Inhibits Innovation
- Under Delivered
Krishn G.
- Role: Consultant
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2021
Improve support with Help shift tool
Likeliness to Recommend
What differentiates Helpshift from other similar products?
The thing i like the most is clear interface complete to other tools. It's easy to get accustomed with it even for one who is starting working on it. Moreover the tag and queue system helps a lot.
What is your favorite aspect of this product?
For us it has been a very complete and effective software, providing solutions such as customer support, preferably sales, some type of service or contract, we can configure the system with total freedom, I love that it allows us to communicate with customers in different ways, it is nice That clients think that they speak to an agent when it is Helpshift that performs the service, is pleasant and for me this system is comprehensive.
What do you dislike most about this product?
Sometimes I feel that AI needs to be more precise as it gives sometimes result not related to what customers requested.
What recommendations would you give to someone considering this product?
It has a basic support compared to other platforms, it gives you better results, it's great. It has multiple tools and functions that allow you to improve the customer experience, establish solid communication, improve the reach of potential customers, save time for the entire work team, you can perform reports and analysis in addition to creating an online chat conversation to involve customer service representative as well as customer. Fully recommended for your company to obtain exponential growth.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Reliable
Cons
- Under Delivered