What is HCL Commerce?
HCL Commerce is a single, unified platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B). HCL Commerce is a customizable, scalable, and high availability solution that is built to use open standards. It uses cloud friendly technology to make deployment and operation easy and efficient.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
3
Since last award
94 Plan to Renew
78 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HCL Commerce?
Pros
- Trustworthy
- Respectful
- Enables Productivity
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Content Management
Reporting and Analytics
Order Portal
Retargeting Capabilities
Microsite Management
Catalog Management
Predictive Recommendations
Integrated Search
Order Management
Payment Processing
Content Localization
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Quality of Features
Ease of Data Integration
Ease of Implementation
Breadth of Features
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
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HCL Commerce Reviews
Carine O.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2024
Enhancing Conversions with Tailored Landing Pages
Likeliness to Recommend
What differentiates HCL Commerce from other similar products?
With HCL Commerce, I leverage data to build personalized, tag-based pages promoting webinars or solution briefs. Tags pull information from each contact's company, role, and past research to automatically fill in their name and address fields when they land on the page. Additionally, preferences determine the copy, imagery, and value of the props featured.
What is your favorite aspect of this product?
This high level of relevancy has greatly improved our campaign performance metrics. Visitors feel that the content speaks to them individually rather than as generic site traffic, resulting in longer engagement and a higher likelihood of converting into leads. By tracking conversions, I can refine tags to optimize for specific target outcomes. A/B testing can reveal that certain value statements, colors, or hero images have a greater impact on target audiences than others. Continuous experimentation leads to improved results.
What do you dislike most about this product?
The platform also simplifies the process of linking back-end lead capture forms, allowing contact information to seamlessly flow into marketing automation for nurturing. This closed-loop process helps to convert viewers into qualified sales opportunities.
What recommendations would you give to someone considering this product?
Although page customization is robust, enhancing the visual editor would enable marketers to utilize responsive components for maximum resonance. HCL Commerce's personalization has elevated our messaging and marketing to new heights.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Ralf K.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Managing Purchases with a Strategic Sourcing Hub
Likeliness to Recommend
What differentiates HCL Commerce from other similar products?
HCL Commerce stands out for its built-in supplier network and robust bidding module. Registered vendors can access solicitations and place bids using their login credentials. Electronic workflows replace manual proposal handling, saving time and effort. Supplier performance can be evaluated, and collaboration can be facilitated through dynamic reports.
What do you dislike most about this product?
The impact of downtime is minimized with around-the-clock support and automatic failover servers.
What recommendations would you give to someone considering this product?
HCL Commerce provides an end-to-end digital solution that transforms strategic sourcing. Procurement professionals can optimize processes by centralizing supplier communications and bid management, delivering greater value to their organizations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jeremy P.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
Scalable and robust solution
Likeliness to Recommend
What differentiates HCL Commerce from other similar products?
A massive amount of versatility is provided by HCL Commerce, which also supports a robust combination framework. This enables us to link to several distinctive administrative center frameworks via conventional connection points and works well in an extremely complex multi-organization B2B and B2C enterprise. It is crucial to have the ability to integrate with components like assessing motors and various sophisticated outside frameworks.
What is your favorite aspect of this product?
For international organizations with a large number of stores and specialized units that handle several languages, HCL Trade is a terrific resource. In contrast to other commerce packages, HCL Commerce offers consistent performance with the tool and little to no downtime over the Thanksgiving or Christmas peak shopping season.
What do you dislike most about this product?
Some operations, including emailing and monitoring, require modification due of their common functionality. Upgrading to the most recent version is difficult; I wish additional features were as straightforward. It might be very challenging to design custom business tools. Specialized business tools are essential in the present retail and marketing environment,
What recommendations would you give to someone considering this product?
The software also offers large and medium e-commerce customers in the majority of domains all the capabilities and flexibility required to set up, improve, or maintain their e-commerce website and catalogue. Additionally, it makes multi-country deployment less complicated. Additionally, it supports several currencies, multiple languages, and other necessary functionality that comes included with the product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing