What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Configurable Knowledge Repository
Role-Based Access
Cataloging
API Integration
Rich Text Editor
Reporting and Analytics
Social Features
Workflow and Approval Management
Version Control
Multiple File Type Support
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Quality of Features
Usability and Intuitiveness
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Also Featured in...
Guru Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Helpful To Find Internal Communication
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Akshara S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
User-Friendly Interface And Source Of Knowledge
Likeliness to Recommend
What differentiates Guru from other similar products?
It simplifies the process of organizing, distributing, and creating documentation. Building redundancy within a team is crucial so that if one member is absent, another person may fill in utilizing the Guru cards.
What is your favorite aspect of this product?
Guru's text editor is simple to use and resembles WordPress. It's simple to embed films from Vimeo, YouTube, etc. To keep documents structured, it is simple to create folders, tag cards with keywords, and establish sections for each team. Reviewing and searching through cards is quite simple.
What do you dislike most about this product?
Some of Guru's words are difficult to understand and can be confusing. However, if you read it again, it will give you greater comprehension, and all you need is some reading time.
What recommendations would you give to someone considering this product?
Guru greatly aids me in properly resolving the customer's issue. The procedure they offered allowed me to gain information and be productive.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Effective Service
Ariel L.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Resources can be placed in intuitive categories
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru to document processes for reference by other employees. By outlining steps, employees find it easy to do things on their own, which saves time instead of always setting up a meeting just to provide instructions on how to do things. In addition, Guru serves as a repository of advice that could be relevant for your use.
What is your favorite aspect of this product?
Bringing new team members into the department's internal process documentation, which creates an internal knowledge base for internal users to search.
What do you dislike most about this product?
Can't customize or make our binder or even notepad. Chrome extension has some bugs and is not always efficient. The web interface could use some work with useful information and more clickable items.
What recommendations would you give to someone considering this product?
Easy to create and edit Guru card and integrates easily with Slack and works great in Chrome extension, always available on the go.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
