Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Guru Technologies

Guru

Composite Score

8.1 /10

CX Score

8.3 /10

50 Reviews Write a Review

Claim Software

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Guru won the following awards in the Knowledge Management category

Filter By

2 Top Rated Capabilities

0 Top Rated Features

2025

3 Top Rated Capabilities

0 Top Rated Features

2024

5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

2% Negative

0% Neutral

98% Positive

Pros

Reliable
Continually Improving Product
Performance Enhancing
Client's Interest First

Feature Ratings

Average 82

Intelligent Search

Cataloging

Configurable Knowledge Repository

Version Control

Rich Text Editor

Social Features

Role-Based Access

API Integration

Reporting and Analytics

Multiple File Type Support

Multi-Language Support

Vendor Capability Ratings

Average 83

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Also Featured in...

Sales Enablement

Score 8.1

View Guru in this category (opens in a new tab)

Employee Communications

Score 7.9

View Guru in this category (opens in a new tab)

Guru Reviews

Julia B.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Best support and service I have ever received

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru's customer service team goes above and beyond to ensure the strategic implementation of Guru is successful. Guru's UX/UI experience is like any other when it comes to the knowledge management systems available. I love how Guru also is platform agnostic and allows me to search for knowledge anywhere and anytime.

What is your favorite aspect of this product?

The Knowledge Trigger feature and the AI feature of Guru are amazing. Knowledge triggers allow me to surface knowledge anytime a keyword appears on a page. The AI surfaces information to specialists instantly, rather than them manually searching for it.

What do you dislike most about this product?

I don't dislike anything about this product.

What recommendations would you give to someone considering this product?

I would recommend taking full advantage of the partnership you have with your CSM. This partnership elevates the product and assists in an easy migration of the tool. Change management of your department or organization will be a breeze if you use this partnership to its full extent.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Guru

What is Guru?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Guru Ratings

86 Likeliness to Recommend

1 Since last award

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Guru?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Version Control Tracking of document versions with each iteration of document changes.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Sales Enablement

Employee Communications

Guru Reviews

Julia B.

Best support and service I have ever received

Likeliness to Recommend

Pros

Most Popular Guru Comparisons

Confluence

HubSpot Service Hub

Freshdesk

Zoho Desk

Zendesk for Service

KnowledgeOwl

1
Since last award

2
Since last award

Feature Ratings

Intelligent Search

Cataloging

Configurable Knowledge Repository

Version Control

Rich Text Editor

Social Features

Role-Based Access

API Integration

Reporting and Analytics

Multiple File Type Support

Multi-Language Support

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration