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Guestrev Logo
Cendyn

Guestrev

7.2 /10
Category
Guestrev
7.2 /10

What is Guestrev?

Evaluate and understand your property’s mix of revenue and profit centers holistically and more strategically with up to nine categories of ancillary revenue, custom to your hotel. With a 90% acceptance rate, Guestrev offers open pricing recommendations by room type and market segment. Price each room type independently of overall demand based on factors such as perceived value, guests’ willingness to pay, and dynamic demand and availability indicators. Forecast accurately, price with certainty, and make quick, agile decisions.

Company Details


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Awards & Recognition

Guestrev won the following awards in the Hotel Revenue Management System category

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Guestrev Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guestrev.

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guestrev?

0% Negative
19% Neutral
81% Positive

Pros

  • Effective Service
  • Respectful
  • Client's Interest First
  • Generous Negotitation

Feature Ratings

Average 76

Multi Currency

93

Multi-Property Support

92

Customer Segmentation

87

Channel Management

84

Data Visualization

84

Availability Controls

79

Big-Data/Custom Data Sources

78

Real-Time

78

Integration

78

Competitive Rate Modeling

77

Automated Revenue Management

76

Vendor Capability Ratings

Average 78

Business Value Created

85

Vendor Support

82

Ease of Implementation

81

Usability and Intuitiveness

81

Breadth of Features

80

Quality of Features

79

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

76

Ease of IT Administration

75

Ease of Data Integration

75

Ease of Customization

63

Guestrev Reviews

Salome S.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Good product

Likeliness to Recommend

10 /10

What differentiates Guestrev from other similar products?

It is easier to use

What is your favorite aspect of this product?

it is affordable

What do you dislike most about this product?

Lack of features

What recommendations would you give to someone considering this product?

It is affordable and easy to use

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Joe F.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Great product, but needs fine tuning routinely

Likeliness to Recommend

7 /10

What differentiates Guestrev from other similar products?

GuestRev is a known leader in the casino hospitality space and their support is great as many of them have used as an end user. Although the pandemic is made the system a little slow to react with the algorithm, the team is dedicated to making necessary tweaks to help improve the forecasting, rate recommendations and reporting.

What is your favorite aspect of this product?

Ease of use in the online portion of the tool is a big plus.

What do you dislike most about this product?

Wish we had more access to make adjustments to the tool. The support team is accountable, but sometimes can be a little slow when changes needs to be made.

What recommendations would you give to someone considering this product?

Do your research and bring questions about the tool and integration. Make sure you have business partners like IT at the table and they understand the upkeep with the interfaces and the necessary information to be passed.

Pros

  • Respectful
  • Helps Innovate
  • Effective Service
  • Includes Product Enhancements

James M.

  • Role: Operations
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

User-friendly product and pertinent to business!

Likeliness to Recommend

9 /10

What differentiates Guestrev from other similar products?

Guestrev is very functional with gaming where many other products deal with hotel only.

What is your favorite aspect of this product?

The accessibility of the product. It can be accessed from any location. How dynamic the product can be with our business is also a favorite aspect.

What do you dislike most about this product?

The group management product can be further developed.

What recommendations would you give to someone considering this product?

Spend the extra and go with the HTNG communication. It allows the business to be more dynamic and the transmission of information is quicker.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Caring

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