Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

80

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

82

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Dheeraj P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Incredibly convenient for quick browser calls

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It is different from apps like microsoft teams is that it is frictionless, you never have to download or install an app. It runs entirely inside a regular web browser, so external guests like clients or vendors can just click a link and instantly jump into a meeting without dealing with software updates, crashes, or account creation walls. On top of that, it is completely into the Google Workspace ecosystem and links are automatically generated the second you create a google calendar invite, and features like real time translated captions or automatic note taking save files straight to your google drive.

What is your favorite aspect of this product?

My absolute favorite thing about Google Meet is just how fast and brainless it is to join a call. With other platforms, you are constantly dealing with that annoying extra step where a pop up forces you to download an app, or you are stuck waiting for a software update to finish while you are already late for a meeting. With Meet, you just click the link in your calendar and you are instantly in the room through your browser. It is a massive lifesaver when you are jumping on a call with a client or someone outside your company, because you know they won't have to troubleshoot any installation or permission issues on their end.

What do you dislike most about this product?

My biggest complaint with Google Meet is that it can feel incredibly stripped down compared to Zoom if you need to manage a larger, more complex meeting. The breakout rooms feel clumsy to set up, and the host controls are pretty basic, meaning you don't get those granular permissions for managing chat, muting people, or co hosting smoothly. Also, because it relies completely on your web browser rather than a dedicated desktop app, it can absolute hog your system's RAM and heat up your laptop, especially if you have twenty webcams open at once or you try to share a high resolution screen.

What recommendations would you give to someone considering this product?

If you are thinking about leaning on Google Meet as your main video tool, my biggest advice is to make sure your team is already fully bought into the Google ecosystem because if you already live in Gmail and Google Calendar all day, it is a complete no-brainer that fits into your daily routine seamlessly. However, if you are coming from a heavy Zoom background, you definitely want to manage your expectations around large-scale events since Meet is perfect for standard team syncs, client checkins, and quick huddles, but it really struggles with massive, highly structured webinars.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Daniel M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

This software is very easy to use,

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The differentials of Google Meet are the easy use of the software. Don't have many things to do, but that's the perfect platform to do that, it's a simple software, and that's whats make perfect.

What is your favorite aspect of this product?

My favorite aspect of this product is that they don't need to download any software. It is very easy to use. Just create a link and send it to the person that we're gonna meet, don't have bureaucracy.

What do you dislike most about this product?

I think I dislike the chat that is in the Google meeting; it could be better visual, have to has replayer and have an update to show the comments on the person who is sharing the screen.

What recommendations would you give to someone considering this product?

Use the platform for briefings and fast calls, like a daily meetings with your team, if have alot of people, its became slow.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jessica J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

Communication platform.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet is very easy to use and easy to install. I mostly use it on my mobile phone through the mobile application. It is one of the best mobile applications because it is user-friendly, works well even on a slow network, and can be accessed remotely.

What is your favorite aspect of this product?

My favorite aspect is that it creates a communication bridge between team members in different locations, whether they are working remotely or from other areas. This helps communication flow smoothly and effectively, making collaboration easier and more efficient.

What do you dislike most about this product?

I find this tool much easier to use compared to other similar tools. One of the reasons I like it is that it offers both free and paid plans, making it accessible to a wide range of users. The basic plan provides many useful features at no cost, which makes it convenient for individuals and teams therefore no dislike.

What recommendations would you give to someone considering this product?

Google Meet supports instant messaging during meetings, allowing participants to communicate through chat in addition to audio and video conferencing. Participants can share their opinions, ask questions, and provide feedback through the chat feature, which supports group conversations.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

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