Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Raisa M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

A service I would certainly recommend

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Very professional and highly intuitive solution.

What is your favorite aspect of this product?

Merges very well with other google services.

What do you dislike most about this product?

The cost. Too pricey.

What recommendations would you give to someone considering this product?

I would recommend the service.

Pros

  • Efficient Service
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

Mauricio L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

One of the best programs that works with my work.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

One of the best programs that works with my work is Google Drive since this has been the space where we have been able to store a large amount of personal information as well as the company's and the program has responded 100%, this is possible Since this program is based on the and I can save all the files I want without any device from any device that is linked to my email, the truth is that Google Drive is a great program, it serves as a backup to store photos and all kinds of documents that they are very helpful and are on hand to look for and implement in my work.

What is your favorite aspect of this product?

Google Drive is one of the most important programs for my work, since it is here where I keep a large amount of information and important documents for me as well as for the development of my work, and best of all, this program respects the original format with which was saved certain photos and images of great weight, as well as the program does not change any aspect of any work done by Word or Excel, that is to say that this program is the perfect one to be a safe and reliable space for all our work, I have been working hand in hand with this program for a long time now and I am impressed by the great support that this program.

What do you dislike most about this product?

This program is really good, but I would like it to have much more space to save all my documents, since on a couple of occasions I have been able to reach the storage limit that the program allows me, this can become a nuisance and I have had to delete documents and files that I don't know if I will use later just for the purpose of saving the most current information that comes to my work, this is due to the large number of files that are constantly created in my work and I need this software be my backup at all times.

What recommendations would you give to someone considering this product?

Google Drive is undoubtedly the best program that you can have in your workplace to save all your work in a safe place in the cloud, in addition to the fact that this program has the great virtue of respecting the original format with which you are saving. I like to recommend Google Drive because I know how helpful this program can be in your work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Syed S.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Love using Google Meet!

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

The integration with other Google tools, such as Google Calendar, and the availability of real-time captions and translation in multiple languages.

What is your favorite aspect of this product?

Google Meet is easy to use, reliable, and has the ability to host large meetings with up to 250 participants. Other features that are often praised include the integration with other Google tools, such as Google Calendar, and the availability of real-time captions and translation in multiple languages. Additionally, users appreciate the security and privacy features of Google Meet, such as end-to-end encryption, which helps to protect sensitive conversations from unauthorized access.

What do you dislike most about this product?

Google Meet includes connectivity issues, such as poor audio and video quality, especially when hosting or attending meetings with poor network connections. Additionally, some users have reported difficulties with screen sharing and the lack of advanced features such as virtual backgrounds and live polling, which are available on other video conferencing platforms.

What recommendations would you give to someone considering this product?

I have personally used Google meet during my education for online classes due to the pandemic. Google Meet solves the major problem of hosting meetings for 250 students with a desired duration and google meet was able to meet our expectations.

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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