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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2672 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Fair
Helps Innovate
Enables Productivity

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Google Meet Reviews

Hasbi M.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Video conferencing tool with best free plan

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

Google meet free plan has the longest duration of 60 minutes, and it can be integrated with other google product such as Gmail and Calendar.

What is your favorite aspect of this product?

The user interface. Google meet has a simple, easy to understand interface.

What do you dislike most about this product?

The audio quality. They should improve it

What recommendations would you give to someone considering this product?

To be honest, i prefer Zoom meeting because they have more features. But unfortunately, they only provide 40 minutes of free meeting duration. So Google meet will be preferred on this case.

Pros

Security Protects
Efficient Service
Effective Service
Continually Improving Product

Cons

Charges for Enhancements

Allie B.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Very easy to use, high quality audio and sound

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Extremely easy to use. Sound and video quality is consistently high.

What is your favorite aspect of this product?

Its really easy to create a Google Meeting in seconds. Other competitors have way too many options to set up a meeting quickly. I can use Google Meet both inside and outside of our organization with ease,

What do you dislike most about this product?

Sometimes I wish it had more filters, and the ability to do breakout rooms more seamlessly. This would be nice for large external events.

What recommendations would you give to someone considering this product?

Compare this to other competitors and note the price differences and ease of use!

Pros

Reliable
Unique Features
Enables Productivity
Inspires Innovation

Sarah Z.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

The best meeting tool out there in the market.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

No other software that may be downloaded is as simple to use as Google Meet. Any gadget that supports video conferencing can have it installed for educational uses. When we conduct online webinars, the screen-sharing option is quite simple because Google Goods are more secure and meetings can be secured with codes, we can trust them. Additionally, the capability of a background filter adds a lot of appeal. Sharing our screen is another excellent function.

What is your favorite aspect of this product?

I enjoy using this tool to connect virtually for online conferences and video chats, to attend job interviews, and to talk to my family. The most effective productivity and interaction features are found in Google Meet. It offers amazing features like text-based conversation and polling for instant decision-making. By linking me with my family, Google Meet makes me joyful. This platform is being utilized by numerous organizations for video conferencing.

What do you dislike most about this product?

I think Google Meet just offers a few customizing possibilities. Beyond the most fundamental settings, like muting their microphone or turning on their camera, users have extremely few options to customize their meeting experience.

What recommendations would you give to someone considering this product?

It’s easy to explore and widely available from all devices. The platform is very easy to use, and since the meeting can be planned immediately and with little difficulty, it is a good option for planning the conference. Additionally, since there is no set time restriction, this is my preferred option for any meeting.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Efficient Service

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Hasbi M.

Video conferencing tool with best free plan

Likeliness to Recommend

Pros

Cons

Allie B.

Very easy to use, high quality audio and sound

Likeliness to Recommend

Pros

Sarah Z.

The best meeting tool out there in the market.

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom Workplace

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support