Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Natasha H.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Google Meet is the best meeting platform.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet is very user friendly and easy to use, I love that you don’t need to download anything to use if. You can invite people inside and outside the organization and the ease of calendar invites and reminders are amazing.

What is your favorite aspect of this product?

I love Being able to livestream a meeting. It makes it easy to set up and allow stakeholders to view meetings/ sessions. We use it internally and externally and it’s very easy to navigate.

What do you dislike most about this product?

Sometimes it lags, or is glitchy. The connection sometimes can freeze or delay a bit.

What recommendations would you give to someone considering this product?

Google Meet is amazing to work with. Setting up meetings is easy to see in your calendar, I love That it’s integrated to show what you have going on in the day. Screw sharing, recording, and creating live streams is easy. Play around with it to explore all the features though before having an important meeting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mellisa Andry P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Google Meet is a reliable tool for communication.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

I use Google Meet exclusively for video conferencing and cooperation. It ensures smooth interactions and minimizes disruptions during critical meetings or collaborations by providing seamless and dependable communication. I can easily join conferences from any device, whether I’m on my personal computer, laptop, or even on the road using a mobile app, due to the easy accessibility.

What is your favorite aspect of this product?

Google Meet is fantastic! For a variety of reasons, it is my preferred video conferencing software. One thing I like about it is how simple it is to use. It works seamlessly with other Google products like Calendar and Drive, making scheduling and file sharing a breeze. And let us not forget about quality! Whether I have a large group or just a few people, the video and audio are always extremely clear. The real-time captioning and conversation capabilities are also really useful.

What do you dislike most about this product?

When compared to other video conferencing solutions, it has some restrictions. It is not ideal for conducting huge webinars and lacks advanced meeting capabilities such as sharing polls and interactive whiteboards. One limitation of Google Meet is the lack of breakout room functionality. This tool, which is also accessible on other platforms, facilitates group cooperation and conversations. Its absence in Google Meet limits the platform’s capacity to break users into smaller groups for more concentrated discussions, which could be a significant feature.

What recommendations would you give to someone considering this product?

It offers excellent audio and video quality. It is simple to integrate with Google Workspace. It also includes screen sharing, whiteboards, real-time subtitles, hands-up, emoji reactions, and other collaborative capabilities. It has high-security features, so no third party can ever attend random meetings. Google Meet is a successful program that I’ve been using for a long time and it’s incredibly simple to use. Because there are no time constraints, I and my clients always choose Google Meet for long and short sessions.

Pros

  • Efficient Service
  • Respectful
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Google Meet is Streamlining Collaboration.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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