Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Yash T.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Google meet- easy to use as well as free of cost

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Easy access to all persons who are using the gmail in their phone

What is your favorite aspect of this product?

Reaction feature as well as poll implement while asking. the questioniare

What do you dislike most about this product?

just file upload option is not there that can be generated via google sheet connections

What recommendations would you give to someone considering this product?

Ai implementation for easy summary of meeting for workspace subscription person via gemini api

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Ayoola A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Collaborating with ease

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

It stands out beacuse it works smoothly with other Google tools like Gmail, Calendar, and Drive, and runs directly in a browser, there is no need extra software needed. It also offers strong video quality and security, making it a reliable choice for schools, teams, and businesses. Its deep integration with Google Workspace makes scheduling and joining meetings quick and seamless.

What is your favorite aspect of this product?

My fourite aspect of the product is that it is easy to use and navigate the software with little or no technical background.

What do you dislike most about this product?

its whiteboard and app-sharing options are quite basic compared to other platforms.

What recommendations would you give to someone considering this product?

It's a great choice for simple, secure video meetings, especially if you already use Gmail or Google Calendar. Start with the free version, but if you need features like recording or breakout rooms, consider a Google Workspace plan. Just be aware it doesn’t support advanced tools like remote desktop control or file sharing during meetings(you might have to share google drive links to your files for access in the in-call message) .

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Saves Time

Mangesh K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Reliable and Easy-to-Use Video Conferencing Tool

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet stands out with its seamless integration across Google Workspace apps like Gmail and Calendar, making scheduling and joining meetings effortless. It offers a clean, intuitive interface, strong security, and real-time captions. Its browser-based access requires no downloads, ensuring easy connectivity for users across devices and organizations.

What is your favorite aspect of this product?

Google Meet is its seamless integration with Google Workspace. Being able to join meetings directly from Calendar invites or Gmail without switching platforms makes it incredibly convenient and efficient, especially for teams that rely on Google’s ecosystem for daily collaboration.

What do you dislike most about this product?

What I dislike most about Google Meet is its limited advanced features compared to some competitors—such as fewer in-meeting collaboration tools, limited breakout room controls, and less customization for backgrounds and layouts. For power users or large-scale webinars, these limitations can impact the overall experience.

What recommendations would you give to someone considering this product?

If you're already using Google Workspace, Google Meet is a natural and efficient choice for video meetings. It's best suited for small to mid-sized teams looking for ease of use and quick setup. However, if you need advanced features like detailed breakout room control or webinar tools, consider your needs carefully.

Pros

  • Fair
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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