Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
9.0 /10
CX Score
9.3 /10
Google Analytics
9.0 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Product Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative
4% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Continually Improving Product
  • Trustworthy
  • Respectful

Feature Ratings

Average 84

Analytics and Reporting

86

Device and Browser Analytics

85

Data Management

85

Marketing Analytics

85

Conversion Analysis

85

Audience Segmentation

85

Data Integrity

83

Data Analysis and Survey Function

83

Data Warehousing

83

API Framework

82

Mobile Functionality

81

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Data Integration

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Vendor Support

78

Google Analytics Reviews

Joana G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Addition to Manage Multiple Accounts

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

Google Analytics is popular among digital marketers because of its extensive reporting capabilities. These reports provide valuable insights about website traffic, user behavior, and conversions that help make informed marketing decisions. I have used these reports to monitor bounce rates, geographical locations of visitors, user demographics, and other essential metrics. These vital metrics help me design digital marketing campaigns and adjust my strategies accordingly. Google provided all the instructions to set up and start their device quickly.

What is your favorite aspect of this product?

Google Analytics can manage multiple accounts and properties with a single charge. Being a digital marketer, I have several clients, each with its website, social media account, blog, etc. It becomes challenging to manage all these accounts while keeping them organized. However, I can efficiently operate multiple accounts and properties without logging in and out with Google Analytics. Besides, I can manage user permissions and share data with different users while tracking website activity. Google Analytics has made my job as a digital marketer more accessible and efficient.

What do you dislike most about this product?

However, an area where Google Analytics falls short is its technical knowledge requirement. New marketers may find setting up and using the tool overwhelming.

What recommendations would you give to someone considering this product?

I believe that website analytics is essential in achieving this goal. Several analytic tools are available in the market, but I’ve found that no other tool compares to Google Analytics. The significant advantage of using Google Analytics is that it is free. This tool provides website traffic data and demographic and geographic data about my audience. This information helps me tailor marketing campaigns to my target audience's specific needs and preferences. It is easy to use, free and provides valuable data that can help businesses compete effectively in their respective markets.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gregory D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Still the market reference for web analytics

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

Google Analytics is still the market-leading reference today, and for good reason. And it's still free!

What is your favorite aspect of this product?

It's easy to set up and it's free.

What do you dislike most about this product?

GA4 could use a lick of paint and a refresh of its UI, which is a little complex and cumbersome. Thankfully some third-party plugins can help such as Monster Insights for Wordpress for example.

What recommendations would you give to someone considering this product?

It's easy enough to get started and it's free, so it's a no brainer to try this product. Bear in mind the potential GDPR pitfalls if you are a user located in the EU.

Pros

  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product
  • Efficient Service

Cons

  • Less Effective Service

Alejandro G.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Google a very good effective solution

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

But what really makes Google Analytics Cloud stand out from other data analytics tools is its seamless integration with other Google tools, like Google Ads and Google Data Studio. This integration allows us a unified view of our data, which helps us have a better understanding of the overall performance of our marketing campaigns.

What is your favorite aspect of this product?

What I like best about Google Analytics Cloud is its easy-to-use interface and its ability to display real-time charts and visualizations. This allows us to make fast decisions based on real-time data.

What do you dislike most about this product?

As for the things I don't like, I would say that some of its advanced features can be a bit overwhelming for those who are just starting out and unfamiliar with data analysis. However, this can easily be overcome by making use of the wide variety of tutorials and resources available online.

What recommendations would you give to someone considering this product?

Overall, I would recommend Google Analytics Cloud to any marketer looking for an easy-to-use and reliable data analytics tool. Its integration capabilities, intuitive interface, and ability to display real-time data make this tool an ideal choice for any business looking to improve its online performance.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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