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Google

Google Analytics

Composite Score

8.8 /10

CX Score

9.1 /10

262 Reviews Write a Review

Claim Software

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details

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Awards & Recognition

Google Analytics won the following awards in the Customer Intelligence category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

2 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Product Impact

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Performance Enhancing
Respectful
Enables Productivity

Feature Ratings

Average 82

Audience Demographics

Conversion Analysis

API Framework

Audience Segmentation

Data Visualization

Anomaly Detection

Cross Channel Attribution Analysis

Real Time Workflow Automation

Metadata Management

Predictive Analytics

Customer Journey Modelling

Vendor Capability Ratings

Average 81

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Website Analytics

Score 8.9

View Google Analytics in this category (opens in a new tab)

Product Analytics

Score 8.9

View Google Analytics in this category (opens in a new tab)

Google Analytics Reviews

Gülay Ç.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Simply The Best

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

As a Salesforce Admin, it's my duty to transfer all consumer data from Salesforce to Google Ads and then try to identify it over Google Analytics, I think in my entire career, I have never worked with a better advertising and analytics tool to have this data transfer.

What is your favorite aspect of this product?

I like how we can use all the consumer data, which is made possible by Google Analytics, that is used to be for remarketing purposes.

What do you dislike most about this product?

The changes brought by GA4 did change everything we read as data in GA4, it's not like GA Universal anymore, and the transition of metrics could be better explained.

What recommendations would you give to someone considering this product?

Google Analytics 4 is not that useful if you do not use BigQuery so, you should learn BigQuery to get the most out of it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chandani P.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Analyze with ease.

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

There are several reasons like, the interface it has, it's the most user-friendly interface and additionally, the best part about Google analytics is that, the free version has a lot to offer compare to other web analytics tools.

What is your favorite aspect of this product?

Favorite aspect of mine about google analytics is its flexibility. My unique requirements gets fulfilled with all the customization options. This also includes best thing which is it's mobile app for me to use and keep track of things while being out of office.

What do you dislike most about this product?

The only thing I dislike about google analytics is that there can be delay sometimes in real-time reporting in free version. Sometimes this hurts my deadlines when I need report on minutes bases..

What recommendations would you give to someone considering this product?

If someone is a new user then I would recommend to learn the features and functions because if you jump in right away then you might find a learning curve and that could take a little time afterwards.

Pros

Saves Time
Reliable
Performance Enhancing
Enables Productivity

Shreya B.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Excellent Product. GA4 is a struggle.

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

It is a great product to use for website analysis.

What is your favorite aspect of this product?

Comprehensive data analysis. It is the best tool to start with.

What do you dislike most about this product?

Everything was working fine for us. Post GA4 implementation, it has been a struggle to understand the tool.

What recommendations would you give to someone considering this product?

It has a free basic version. So every organisation should make use of it in order to start their analytics journey.

Pros

Transparent
Helps Innovate
Continually Improving Product
Trustworthy

Cons

Vendor Friendly Policies
Less Reliable
Less Performance Enhancing

Google Analytics

What is Google Analytics?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Google Analytics Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Google Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Website Analytics

Product Analytics

Google Analytics Reviews

Gülay Ç.

Simply The Best

Likeliness to Recommend

Pros

Chandani P.

Analyze with ease.

Likeliness to Recommend

Pros

Shreya B.

Excellent Product. GA4 is a struggle.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Audience Demographics

Conversion Analysis

API Framework

Audience Segmentation

Data Visualization

Anomaly Detection

Cross Channel Attribution Analysis

Real Time Workflow Automation

Metadata Management

Predictive Analytics

Customer Journey Modelling

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support