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Gong.io

Gong

Composite Score

8.1 /10

CX Score

8.4 /10

28 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

4% Negative

7% Neutral

89% Positive

Pros

Efficient Service
Altruistic
Continually Improving Product
Trustworthy

Feature Ratings

Average 79

CRM Integration

Conversation Coaching

Next-Best-Action Recommendations

Workflow Automation

Internal Sales Collaboration

Pipeline Management

Call Management

Sales Analytics

E-Mail Integration

E-Mail Campaign Management

Dialer Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 9.0

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Sales Analytics

Score 8.5

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Sales Coaching

Score 8.2

View Gong in this category (opens in a new tab)

Gong Reviews

Ellie G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Very user friendly, wonderful product!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

I'm not sure, I haven't used any other products similar to Gong

What is your favorite aspect of this product?

The ability to go back and review my calls as well as see my statistics from the call

What do you dislike most about this product?

Sometimes the transcription doesn't always pick up the right person or transcribe the right thing. Could be accents and how quickly people speak.

What recommendations would you give to someone considering this product?

It is an amazing product. The insights are great. The AI next steps are good.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

Gong Ratings

88 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Analytics

Sales Coaching

Gong Reviews

Ellie G.

Very user friendly, wonderful product!

Likeliness to Recommend

Pros

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Feature Ratings

CRM Integration

Conversation Coaching

Next-Best-Action Recommendations

Workflow Automation

Internal Sales Collaboration

Pipeline Management

Call Management

Sales Analytics

E-Mail Integration

E-Mail Campaign Management

Dialer Integration

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization