GoCardless Customer Reviews 2026

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GoCardless

Composite Score

7.9 /10

CX Score

8.1 /10

26 Reviews Write a Review

Claim Software

What is GoCardless?

GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.

Company Details

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Awards & Recognition

GoCardless won the following awards in the Payment Processing category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

7 Top Rated Capabilities

10 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2025

5 Top Rated Capabilities

6 Top Rated Features

2024

7 Top Rated Capabilities

6 Top Rated Features

2023

Product Impact
Conflict Resolution

2023

4 Top Rated Capabilities

7 Top Rated Features

2022

GoCardless Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoCardless.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoCardless?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Inspires Innovation
Caring

Feature Ratings

Average 89

POS Verification

Recurring Payments

Security

Multi Currency

Reporting Analytics

Integration With Accounting System

E-Commerce Integration

Customer Support

Credit Card Processing

Digital Wallet Integration

Mobile Payments

Vendor Capability Ratings

Average 88

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Quality of Features

Business Value Created

Vendor Support

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

GoCardless Reviews

Trevor R B.

Role: C-Level
Industry: Finance
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Aug 2021

Brilliant for managing regular payments

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

We started with Go-Cardless 4 years ago and have not seen any other product that comes close, in terms of integration with our processes

What is your favorite aspect of this product?

The set up and management of regular billing to clients

What do you dislike most about this product?

I have no reservations with this product

What recommendations would you give to someone considering this product?

If you want to receive payments by Direct Debit either as a one off or on a regular basis, nothing else compares. The charges are clear, with no tie in, so just start using it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Helen L.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Enables me to provide Direct Debit Facilities

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

As far as I have seen this is the only company that provides a service allowing small businesses and solo traders to provide a DD facility to their clients.

What is your favorite aspect of this product?

It's easy to use and low cost

What do you dislike most about this product?

Happy to see them offer more payment services in the future

What recommendations would you give to someone considering this product?

I believe clients must use a debit card to set this up as opposed to a credit card. just something to be aware of

Pros

Reliable
Unique Features
Performance Enhancing
Enables Productivity

Jeff L.

Role: C-Level
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2021

Ideal ACH Offering with Xero Integration

Likeliness to Recommend

8 /10

What differentiates GoCardless from other similar products?

GoCardless integrations with Xero Accounting Software

What is your favorite aspect of this product?

Xero integration

What do you dislike most about this product?

ACH is limited to $5,000 USD. I wish the limit was higher.

What recommendations would you give to someone considering this product?

If you use Xero, I recommend selecting GoCardless for ACH.

Pros

Performance Enhancing
Enables Productivity
Reliable
Trustworthy

GoCardless

What is GoCardless?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

GoCardless Ratings

91 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love GoCardless?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

POS Verification Support cardholder verification methods for POS transactions

Recurring Payments The ability to schedule payments at a cadence

Security Built-in security to protect payment information to prevent fraud and hacking

Multi Currency Allows users to process payments in multiple currencies

Reporting Analytics Reports and analytics created from payment data

Integration With Accounting System Provide integration with accounting software and ERP systems

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

GoCardless Reviews

Trevor R B.

Brilliant for managing regular payments

Likeliness to Recommend

Pros

Helen L.

Enables me to provide Direct Debit Facilities

Likeliness to Recommend

Pros

Jeff L.

Ideal ACH Offering with Xero Integration

Likeliness to Recommend

Pros

2
Since last award

Feature Ratings

POS Verification

Recurring Payments

Security

Multi Currency

Reporting Analytics

Integration With Accounting System

E-Commerce Integration

Customer Support

Credit Card Processing

Digital Wallet Integration

Mobile Payments

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Quality of Features

Business Value Created

Vendor Support

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization