GoCardless Customer Reviews 2026

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GoCardless

Composite Score

7.9 /10

CX Score

8.1 /10

26 Reviews Write a Review

Claim Software

What is GoCardless?

GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.

Company Details

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Awards & Recognition

GoCardless won the following awards in the Payment Processing category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

7 Top Rated Capabilities

10 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2025

5 Top Rated Capabilities

6 Top Rated Features

2024

7 Top Rated Capabilities

6 Top Rated Features

2023

Product Impact
Conflict Resolution

2023

4 Top Rated Capabilities

7 Top Rated Features

2022

GoCardless Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoCardless.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoCardless?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Inspires Innovation
Caring

Feature Ratings

Average 89

POS Verification

Recurring Payments

Security

Multi Currency

Reporting Analytics

Integration With Accounting System

E-Commerce Integration

Customer Support

Credit Card Processing

Digital Wallet Integration

Mobile Payments

Vendor Capability Ratings

Average 88

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Quality of Features

Business Value Created

Vendor Support

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

GoCardless Reviews

Lingh F.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

the best recurring payment system for businesses

Likeliness to Recommend

9 /10

What differentiates GoCardless from other similar products?

GoCardless is the best recurring payment system for businesses because it enables them to make recurring payments whenever and wherever they want. Accounting firms, tech startups, and global subscription businesses all process transactions to provide easily accessible values.

What is your favorite aspect of this product?

It's simple to set up and use, accepts payments on time, and reconciles invoices to avoid delays or dissatisfaction from customers or employees. It significantly reduces the amount of time spent on administrative tasks.

What do you dislike most about this product?

We dislike receiving an e-mail informing us that a payment or mandate has been cancelled because it does not specify which client is involved, which must be searched for at the start of the session, which can be time-consuming if the correct signal is not available.

What recommendations would you give to someone considering this product?

I would recommend that anyone considering using GoCardless look into the integrations available through their accounting software. In my opinion, this is where GoCardless truly shines. More accounting software providers are supporting it and developing their own integrations as it grows in popularity

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Mark E.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great way to take repeat payments

Likeliness to Recommend

9 /10

What differentiates GoCardless from other similar products?

Getting setup with GoCardless and using the service was a faily easy process. When I looked at banks and other services, the process and cost looked a lot more complicated, which is why I went with GoCardless.

What is your favorite aspect of this product?

Once GoCardless is setup, you can invite your clients to connect, as soon as they do you can then start to set up the payment plans for your clients. You can create bespoke payments as well and standard plan that you can then add more than one client to.

What do you dislike most about this product?

Not a big dislike, but sometimes I would like the transactions to be shown differently from the way GoCardless provides. You have a list of payouts and pending, but it might be nice to have a bank style statement showing all transactions together.

What recommendations would you give to someone considering this product?

If you are not sure if you need to take Direct Debit payments, then this is a good way to start, you have no costs until you make a transaction, and the fees charged are not very high. Having clients on Direct Debit makes taking payments easier for me, and I have fewer clients to remind that they have an outstanding bill to pay.

Pros

Reliable
Performance Enhancing
Enables Productivity
Caring

Maggie L.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Excellent integration with Xero

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

The integration between GoCardless and Xero is incredible and saves a considerable amount of bookkeeping time. The fees for processing ACH payments are a nice change from the fees related to card payments from other payment processors. Great product for recurring payments.

What is your favorite aspect of this product?

Integration with Xero.

What do you dislike most about this product?

ACH payments are harder to refund than card payments. I think this is more an issue with ACH than anything to do with GoCardless.

What recommendations would you give to someone considering this product?

Give it a try!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

GoCardless

What is GoCardless?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

GoCardless Ratings

91 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love GoCardless?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

POS Verification Support cardholder verification methods for POS transactions

Recurring Payments The ability to schedule payments at a cadence

Security Built-in security to protect payment information to prevent fraud and hacking

Multi Currency Allows users to process payments in multiple currencies

Reporting Analytics Reports and analytics created from payment data

Integration With Accounting System Provide integration with accounting software and ERP systems

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

GoCardless Reviews

Lingh F.

the best recurring payment system for businesses

Likeliness to Recommend

Pros

Mark E.

Great way to take repeat payments

Likeliness to Recommend

Pros

Maggie L.

Excellent integration with Xero

Likeliness to Recommend

Pros

2
Since last award

Feature Ratings

POS Verification

Recurring Payments

Security

Multi Currency

Reporting Analytics

Integration With Accounting System

E-Commerce Integration

Customer Support

Credit Card Processing

Digital Wallet Integration

Mobile Payments

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Quality of Features

Business Value Created

Vendor Support

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization