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Gainsight

Gainsight PX

Composite Score

6.1 /10

CX Score

6.0 /10

11 Reviews Write a Review

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What is Gainsight PX?

Product analytics and user engagement software that helps teams deliver the value that users want, directly from your product. Analyze the entire product journey, collect user feedback, and create in-app engagements like walkthroughs and guides that drive onboarding, adoption, and retention.

Company Details

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Gainsight PX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gainsight PX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

95 Plan to Renew

68 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+62 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gainsight PX?

12% Negative

10% Neutral

78% Positive

Pros

Respectful
Client Friendly Policies
Security Protects
Reliable

Cons

Slower Product Innovation
Inhibits Innovation
Less Inspiring

Feature Ratings

Average 71

Dashboard

Contextual Guidance

Content Management

Lightweight Automation

Analytics and Reporting

Process Flows

Content Creation

Help Screens

Vendor Capability Ratings

Average 74

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation

Gainsight PX Reviews

Ani S.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Great product and multiple business use cases

Likeliness to Recommend

7 /10

What differentiates Gainsight PX from other similar products?

Gainsight PX stands out with its powerful combination of product analytics, in-app engagements, and feedback collection, enabling businesses to deeply understand user behavior. It integrates seamlessly with Gainsight CS for a holistic customer success approach, driving adoption, retention, and growth at scale.

What is your favorite aspect of this product?

The combination of product analytics and feedback collection to enable businesses have a better grasp of user behaviour

What recommendations would you give to someone considering this product?

Go for it if you can afford it

Pros

Helps Innovate
Trustworthy
Acts with Integrity
Over Delivered

Cons

Less Efficient Service

Akshay A.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2025

Platform for guiding users and driving adoption

Likeliness to Recommend

9 /10

What differentiates Gainsight PX from other similar products?

What really sets Gainsight PX apart from other product experience platforms is its deep, native integration with the broader Gainsight ecosystem, particularly its Customer Success platform. While many tools offer analytics and in-app guidance, Gainsight PX uniquely connects user behavior data directly to customer health scores and lifecycle stages. This means you can proactively identify an account that is struggling based on their product usage and then trigger targeted, in-app walkthroughs or messages to guide them, all within a single system.

What is your favorite aspect of this product?

My favorite aspect of Gainsight PX is its incredible ability to make user engagement data feel both accessible and actionable. Instead of just presenting dry statistics, it paints a clear picture of how customers are actually interacting with our product. The visual journey maps and session recordings are particularly powerful; they let me step into the user's shoes and see firsthand where they experience confusion or delight.

What do you dislike most about this product?

Gainsight PX is a powerful platform for user onboarding, the aspect I find most challenging is its complexity and the significant resource investment required to use it effectively. The platform is incredibly feature-rich, which is a strength, but it also creates a steep learning curve. For a team without a dedicated product manager or a technical resource, it can feel overwhelming to configure and build even simple in-app guides. The interface isn't always as intuitive as one would hope, sometimes making it difficult to quickly locate specific settings or analytics.

What recommendations would you give to someone considering this product?

If you are considering Gainsight PX, my primary recommendation would be to first have a very clear understanding of your user onboarding and product adoption goals. The platform is incredibly powerful, but its true value is unlocked when you have a specific strategy for guiding users to value. Be prepared to invest significant time in the initial setup and configuration; it's not an out-of-the-box solution you can just turn on. You will need dedicated resources, either from a product or customer success team, to build and maintain the in-app guides, track the right user events, and analyze the data effectively.

Pros

Saves Time
Appreciates Incumbent Status
Respectful
Client Friendly Policies

Cons

Less Inspiring

Feroz G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to use. Lots of features but slow to load.

Likeliness to Recommend

8 /10

What differentiates Gainsight PX from other similar products?

Variety of features

What is your favorite aspect of this product?

Analytics

What do you dislike most about this product?

Loading time

What recommendations would you give to someone considering this product?

I would recomment to utilize multiple featirss.

Pros

Saves Time
Reliable
Unique Features
Efficient Service

Cons

Less Transparent

Gainsight PX

What is Gainsight PX?

Company Details

Need Assistance?

Gainsight PX Ratings

78 Likeliness to Recommend

95 Plan to Renew

68 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+62 Net Emotional Footprint

How much do users love Gainsight PX?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Contextual Guidance Ability to guide user actions based on specific in-app context, or tailored messaging for specific roles to ensure they use the features most beneficial to them

Content Management Ability to store, manage, and reuse custom prompts and help screen templates.

Lightweight Automation Ability to automate simple process within the application with a focus on guiding new users.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Flows Ability to identify common processes and trigger walk-through prompts.

Content Creation Provides tools for creating content to be used and shared on the platform.

Help Screens Ability to provide cued prompts or comments on top of the application’s UI.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Gainsight PX Reviews

Ani S.

Great product and multiple business use cases

Likeliness to Recommend

Pros

Cons

Akshay A.

Platform for guiding users and driving adoption

Likeliness to Recommend

Pros

Cons

Feroz G.

Easy to use. Lots of features but slow to load.

Likeliness to Recommend

Pros

Cons

3
Since last award

Feature Ratings

Dashboard

Contextual Guidance

Content Management

Lightweight Automation

Analytics and Reporting

Process Flows

Content Creation

Help Screens

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation