What is Gainsight PX?
Product analytics and user engagement software that helps teams deliver the value that users want, directly from your product. Analyze the entire product journey, collect user feedback, and create in-app engagements like walkthroughs and guides that drive onboarding, adoption, and retention.
Company Details
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Get AssistanceGainsight PX Ratings
Real user data aggregated to summarize the product performance and customer experience.
77 Likeliness to Recommend
92 Plan to Renew
66 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+59 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gainsight PX?
Pros
- Respectful
- Friendly Negotiation
- Efficient Service
- Caring
Cons
- Slower Product Innovation
- Under Delivered
- Less Generous
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboard
Contextual Guidance
Content Management
Process Flows
Help Screens
Lightweight Automation
Analytics and Reporting
Content Creation
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Vendor Support
Breadth of Features
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Gainsight PX Reviews
Feroz G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Easy to use. Lots of features but slow to load.
Likeliness to Recommend
What differentiates Gainsight PX from other similar products?
Variety of features
What is your favorite aspect of this product?
Analytics
What do you dislike most about this product?
Loading time
What recommendations would you give to someone considering this product?
I would recomment to utilize multiple featirss.
Pros
- Saves Time
- Reliable
- Unique Features
- Efficient Service
Cons
- Less Transparent
Jenna H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
Easy to lose data in this application
Likeliness to Recommend
What differentiates Gainsight PX from other similar products?
Gainsight is considered best in class, and while there are many great features I would love to see more best practice recommendations in both how things are built and structured, and in how our account reps communicates with us
What is your favorite aspect of this product?
Easy integration with Salesforce
What do you dislike most about this product?
If you dont use their surveying functionality, many capabilities like calculating NPS are not possible.
What recommendations would you give to someone considering this product?
This would work great and be a value add for many organizations, but vet use cases thoroughly before purchasing especially if you are a complex organization with varied needs
Pros
- Reliable
- Trustworthy
- Respectful
- Client Friendly Policies
Cons
- Slower Product Innovation
- Commodity Features
- Wastes Time
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Highly Customizable Product
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
- Caring